Admissions Coordinator

Discovery Mood; Irvine, Northern (CA, KY); Hybrid; USD 25,000 - 40,000; Full time

Job summary

Discovery Behavioral Health in Irvine, CA is seeking an Admission Coordinator to guide inquiries through the admission process, verify insurance, and coordinate referrals with the treatment team. You will perform pre-admission screenings, collect medical data, input information into CRM/EHR, and educate families on levels of care and authorization processes.

This full-time role offers a Monday, Thursday, Friday 10:30am–7pm and Saturday–Sunday 9:30am–6pm schedule with on-site or remote work

Qualifications

• High School Diploma or equivalent.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Follow admission checklist to ensure all steps are completed.
• Capture referral information and keep it accessible.
• Conduct pre-admission screenings and gather medical data/records.
• Input data accurately into CRM and EHR systems.
• Educate families on levels of care, medical necessity, and authorization processes.
• Coordinate with business office and admissions team to finalize intake.

Skills

CRM proficiency

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions:

• Follow the checklist to ensure all steps to an admission have been properly taken
• Keep referral information up to date and in an accessible location.
• Effectively discern if a caller meets initial criteria (within 2-3 minutes)
• Efficiently refer caller out to network partners if and when they fail to qualify
• Speak passionately about the program while controlling the flow and direction of the call
• Ability to efficiently gather pertinent information in initial call while inputting in CRM
• Obtain referral and treatment team information
• Gather all insurance info and promptly initiate verification process
• Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
• Keep family engaged in communication and informed of next steps
• Conduct pre-admission screenings
• Gather medical data/records
• Gather clinical data and treatment team information
• Identify clinical or medical red flags and alert appropriate personnel
• Obtain appropriate approvals when indicated (medical, clinical, etc.)
• Proper coordination with business office and management personnel to complete SCA
• Communication with house regarding admissions and receive mutually agreeable admission time
• Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
• Generate EHR record for incoming client
• Admission paperwork complete and in compliance
• Accurate and timely notations in CRM and EHR and all supporting data uploaded

Knowledge, Education, Experience:

• High School Diploma or equivalent
• Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Employment Status: Full-Time

Schedule: Monday, Thursday, Friday 10:30am-7pm and Saturday-Sunday 9:30am-6pm

Work Location: Remote or On-Site

Compensation: Pay Range: $18-29/hr.

Reference Number: 10377

Department: Admissions - Irvine

City, State: Irvine, CA

Employment Type: Full-Time

Pay Range: $18.00 - $29.00

Shift Hours & Dates: Monday, Thursday, Friday 10:30am-7pm and Saturday-Sunday 9:30am-6pm

Virtual: No

Company: Discovery Behavioral Health

Location: DBH

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