Admissions Coordinator

MediLodge; Holland (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Tuition reimbursement

401K

HSA/FSA

Flexible pay options

Pet insurance

Unlimited referral bonuses

Job summary

MediLodge in Michigan seeks an Admissions Director to manage facility inquiries and admissions, provide customers with facility information through visits, assessments, presentations, tours, and follow-up, and coordinate effective community education programs.

This role requires building relationships with discharge planners, families, and referral sources, maintaining bed availability data, conducting tours, and guiding occupancy strategies while collaborating with DNS and BOM.

Qualifications

• Associate and/or bachelor’s degree in business/communications preferred.
• Two years equivalent experience in the Long-Term Care Industry in lieu of degree.
• Previous healthcare admissions/community relation’s experience preferred.
• RN preferred.

Responsibilities

• Responds to inquiries from hospital discharge planners, families, and other referral sources. Manages the inquiry process professionally, timely and with appropriate follow-up.
• Manages the admission process by maintaining updated bed availability and facility services information
• Conducts facility tours and effectively manages occupancy levels and census/premium mix enhancement.
• Makes discharge calls to hospital discharge planners, medical, insurance, legal and financial professionals, and other community contacts. Develops and maintains relationships to advise referral sources of bed availability and new products and services.
• Spends at least 50% of time outside the facility on community education activity generating referrals and admissions.
• Participates in daily stand-up meetings to alert department heads and building staff of projected admissions, and to be made aware of bed changes, and upcoming discharges.
• Maintains a close working relationship with the Director of Nursing (DNS) and the Business Office Manager (BOM) to assure appropriate and efficient decisions about prospective admissions.
• Inputs daily referral source and admission data into the automated referral system.
• Coordinates the development and implementation of admission plans; serves as chairperson for weekly Census Development meetings.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
• Monitors and evaluates customer satisfaction with current and former patients, their families, and referral sources and shares results with the management team and others as appropriate to develop action plans as needed.
• Supervises Admission's staff.
• Performs other duties as assigned.

Skills

Admissions

Public speaking

Relationship building

Communication skills

Organization

Education

Associate or Bachelor's degree in business/communications

Two years LTC admissions/community relations experience

RN preferred

Job description

Why MediLodge?

• Michigan's Largest Provider of long-term care skilled nursing and short-term rehabilitation services.
• Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
• Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
• Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
• Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association.

Key Benefit Package Options?

• Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
• Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
• Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
• Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
• Pet Insurance: Three options available
• Education Assistance: Tuition reimbursement and student loan repayment options.
• Retirement Savings with 401K.
• HSA and FSA options
• Unlimited Referral Bonuses.

Summary:

The Admissions Director manages the facility inquiry and admission process and provides customers with facility-related information via, personal visits/assessments, presentations, facility tours, and follow-up. Coordinates and implements effective community education programs.

Qualifications

Education:

• Associate and/or bachelor's degree in business/communications field preferred.
• Two years equivalent experience in the Long-Term Care Industry in lieu of degree.
• Previous healthcare admissions/community relation's experience preferred.
• RN Preferred

Experience

• Two years of experience in a Long-Term Care admissions or community education position. A background in community education is preferred.

Job Functions

• Responds to inquiries from hospital discharge planners, families, and other referral sources. Manages the inquiry process professionally, timely and with appropriate follow-up.
• Manages the admission process by maintaining updated bed availability and facility services information
• Conducts facility tours and effectively manages occupancy levels and census/premium mix enhancement.
• Makes discharge calls to hospital discharge planners, medical, insurance, legal and financial professionals, and other community contacts. Develops and maintains relationships to advise referral sources of bed availability and new products and services.
• Spends at least 50% of time outside the facility on community education activity generating referrals and admissions.
• Participates in daily stand-up meetings to alert department heads and building staff of projected admissions, and to be made aware of bed changes, and upcoming discharges.
• Maintains a close working relationship with the Director of Nursing (DNS) and the Business Office Manager (BOM) to assure appropriate and efficient decisions about prospective admissions.
• Inputs daily referral source and admission data into the automated referral system.
• Coordinates the development and implementation of admission plans; serves as chairperson for weekly Census Development meetings.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
• Monitors and evaluates customer satisfaction with current and former patients, their families, and referral sources and shares results with the management team and others as appropriate to develop action plans as needed.
• Supervises Admission's staff.
• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Knowledge of or ability to learn reimbursement programs.
• Ability to communicate professionally and effectively with residents, their family members, referral sources and all levels of the organization both orally and in written form.
• Strong organizational skills.
• Skilled at making presentations/public speaking.
• Able to work independently, self-motivated and goal oriented. Demonstrates self confidence.
• Ability to establish and maintain working relationships with multiple and varied people and organizations.