Intake and Admissions Supervisor

Acadia Healthcare; Texarkana (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Acadia Healthcare in Texarkana, AR, seeks an experienced Admissions Supervisor to oversee daily patient intake and admissions operations, including scheduling, referrals, and benefit verification.

You will lead a team, ensure EMTALA compliance, coordinate with the business office for timely financial counseling, and train staff while maintaining a patient‑centered, professional approach.

Qualifications

• Master’s degree in a social services field preferred or RN preferred.
• In some states, may also be a registered nurse, with associate's or bachelor's degree in nursing required.
• One or more years’ experience in a healthcare admissions role preferred.
• One or more years’ supervisory/lead in a healthcare admissions setting experience preferred.
• CPR and de-escalation/restraint certification preferred (training available).
• First aid may be preferred based on state or facility.

Responsibilities

• Plan, assign, supervise, and perform duties to ensure patient safety and department efficiency.
• Prioritize admissions based on patient needs and facility capacity.
• Knowledge of milieu management.
• Knowledge of clinical assessment, diagnoses, and interventions with patients.
• Coordinate with the business office for timely financial counseling of patients.
• Provide guidance and direction to staff and foster teamwork.
• Ensure EMTALA logs, if applicable, are completed for each patient seen by admissions.
• Participate in staff training as a preceptor for new admissions staff.
• Report shift challenges promptly to AOC or Admissions Director.
• Maintain a positive, empathetic, and professional attitude toward customers; address complaints.
• Perform other functions and tasks as assigned.

Skills

Healthcare admissions experience

Supervisory/lead experience

CPR and de-escalation certification

Education

Master’s degree in social services field or RN preferred

RN degree (associate's or bachelor's) may be required in some states

Job description

Overview

PURPOSE STATEMENT:

Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications.

Responsibilities

ESSENTIAL FUNCTIONS:

• For assigned shift will plan, assign, supervise, and perform preferred duties to ensure patient safety and the efficiency of the department.

• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately manner.

• Knowledge of milieu management.

• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.

• Coordination with the business office to ensure that timely and accurate financial counseling of patients occurs when appropriate.

• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.

• Ensure that EMTALA logs, if applicable, is completed for each patient seen by admissions.

• Participate in staff training by serving as a preceptor for new admission team employees.

• Report shift challenges promptly to AOC, or Admissions Director.

• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Master’s degree in a social services field preferred or RN preferred.

• In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree in nursing is required.

• One or more years’ experience in a healthcare admissions role preferred.

• One or more years’ supervisory/lead in a healthcare admissions setting experience preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification preferred (training available upon hire and offered by facility).

• First aid may be preferred based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.