Admissions Counselor

Acadia Healthcare; Conway (AR); On-site; USD 65,000 - 85,000; Full time

Job summary

Acadia Healthcare is seeking a clinical professional to facilitate admissions, intake assessments, and utilization review, ensuring continuity of care and appropriate level of care for patients.

This role requires collaboration with medical and psychiatric staff, pre-admission assessments, and communication with payors and families. A social services background and licensure are preferred, with CPR/de-escalation certification required.

Qualifications

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in social services or RN preferred (psychology, counseling, social work, sociology, health administration, nursing).
• One or more years’ experience in mental/behavioral health in clinical/observational settings preferred.
• Current licensure, as preferred for the clinical area, per state requirements.
• CPR and de-escalation/restraint certification required (training provided on hire).

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure coverage at admission.
• Collaborate with medical and psychiatric staff on referrals.
• Coordinate admission and transfer between levels of care.
• Maintain knowledge of milieu management.
• Communicate projected admissions to internal staff promptly.
• Collect and review clinical information prior to admission.
• Schedule pre-admission assessments and consult with physicians.
• Prepare and maintain medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission.
• Admit patient; complete admission and consent forms.
• Demonstrate a positive, empathetic, professional attitude toward customers.
• Acknowledge and resolve complaints to support patient safety.
• Coordinate care for non-admitted patients and arrange follow-up.
• Demonstrate urgency to ensure patient safety and service quality.
• Conduct safety checks and supervise per guidelines.

Skills

Clinical communication

Empathy

Customer service

Team collaboration

Education

Bachelor’s degree in social services

Master’s degree in social services or RN preferred

Job description

Overview

PURPOSE STATEMENT:

Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.

• Thursday/Friday 7a-7p.

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.

• Ability to develop therapeutic relationships with patients and families.

• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.

• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.

• Coordinate admission and transfer from referral sources and between levels of care within the facility.

• Maintain knowledge of milieu management.

• Communicate projected admissions to designated internal representatives promptly.

• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.

• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.

• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.

• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.

• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.

• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in a social services field required (if state allows).

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.

• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

• First aid may be preferred based on state or facility.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.