Admissions Coordinator

The Pennant Group; El Cajon (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Lo Har Senior Living in California is seeking an Admissions Coordinator to lead the resident admissions process, building relationships with prospective residents and families. You will guide tours, collect pre-admission information, and ensure compliant, efficient admissions while coordinating with the Wellness Leader and management team.

The role requires healthcare setting experience, strong communication and organizational skills, and flexibility to work evenings or weekends as needed.

Qualifications

• Two years of experience in a healthcare or assisted living setting.
• Superior communication skills and strong customer service orientation.
• Knowledge of healthcare regulations and compliance standards.
• Strong organizational and time-management skills.
• Ability to work flexible hours, including evenings and weekends if necessary.
• Valid state issued driver’s license and travel are required.

Responsibilities

• Meet with potential residents and families to provide information about admissions.
• Conduct tours of the community for potential residents and families.
• Manage pre-admission documentation with applicants.
• Perform screening assessments and verification of financial information.
• Explain room rates, billing procedures, and house rules.
• Obtain signatures on permits and authorizations.
• Maintain accurate daily census and admissions records.
• Collaborate with Wellness Leader and management team.
• Must have reliable transportation for business purposes.
• Assist residents with SSI/DMV appointments.

Skills

Healthcare admissions

Customer service

Communication skills

Job description

Lo Har Senior Living is currently seeking an Admissions Coordinator to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families, and our community. We are guided by our CAPLICO Core Values: Celebration Accountability Passion for Learning Love One Another Intelligent Risk Taking Customer Second (Employee First!)

Position Summary

The primary purpose of your job position is to successfully lead the resident admissions process by establishing and cultivating meaningful relationships with new and potential prospects and their families, to obtain required information, and admit residents in an efficient manner.

Essential Functions and Responsibilities

• Ensure the CAPLICO Core Values and Code of Conduct are adhered to at all times.
• Ensure compliance with Resident Rights and HIPAA policies at all times.
• Meet with potential residents and their families to provide information about the community and admissions process/ Conduct tours of the community for potential residents and their families.
• Manage and assist potential residents and their families with the pre-admission documentation process.
• Perform screening assessments, verification of financial information, and coordination of care plans with other key community personnel, timely.
• Explain to residents, family members or responsible party the room rates, billing procedures, visitors/guest privileges, restrictions, house rules, etc.
• Obtain resident/responsible party signature on all required permits, releases, authorizations, etc.
• Run Medi-Cal Eligibility for potential residents before they move in.
• Collaborate with the Wellness Leader to ensure that potential residents’ care needs can be met.
• Ensure all new admission files are accurately completed and compliant with all laws and community policies and procedures.
• Admit and discharge residents in accordance with established policies and procedures.
• Maintain accurate daily census, including resident units and number of residents in and out of the facility.
• Collaborate effectively with Executive Director, Community Liaison, Business Office Manager and other members of the management team.
• May perform other duties as assigned by the Supervisor.
• Must have reliable transportation for business purposes.
• Assist in taking residents to SSI, DMV and/or assist them with calling SSA and DMV.

Education and Experience

• Two years of experience in a healthcare or assisted living setting, preferred.
• Superior communication skills and strong customer service orientation required.
• Knowledge of healthcare regulations and compliance standards.
• Strong organizational and time-management skills.
• Ability to work flexible hours, including evenings and weekends if necessary.
• Valid state issued driver’s license and travel are required.
• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background preferred.

Pay Range: $18 - 20 hourly or DOE Schedule Available: Monday - Friday 9AM - 5PM

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting.

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

PSL is the most progressive company in the exploding healthcare services field today. Dedicated to restoring public confidence in the healthcare industry, PSL has assembled a team of highly competent, dedicated and caring individuals who are creating a new standard of excellence for healthcare providers everywhere. PSL currently serves over 50 long-term care, facilities in six Western states. These facilities have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual facilities. As an organization, we are deeply committed to our mission of providing life-changing service to our residents, employees and the communities we serve.