Admissions Coordinator

Mdwellness; Clinton (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Mdwellness is seeking an Admissions Coordinator to manage client registration and act as the first point of contact for referrals. The role focuses on timely referrals, enrollment support across programs, and addressing barriers to care by leveraging agency and community resources.

You will align clients with clinicians and services using information gathered during admissions to promote long-term success in care, while coordinating across departments and ensuring privacy and compliance in all

Qualifications

• Experience in client registration and intake processes.
• Strong communication and professionalism when interacting with referrals and clients.
• Ability to coordinate with outreach and enrollment teams and manage schedules.

Responsibilities

• Respond promptly to referrals and register new clients.
• Serve as primary contact for referral partners and coordinate introductions with Outreach.
• Track referral sources and follow up to strengthen pipelines.
• Educate clients on services and programs to support enrollment across service lines.
• Greet and check-in clients on arrival and support on-site registrations.
• Perform insurance verification and coordinate insurance needs to begin care promptly.
• Complete required paperwork (consents, billing information, ROIs) ensuring privacy compliance.
• Explain billing policies and patient rights; introduce clients to Maryland Wellness programs.
• Schedule assessments post-registration and reschedule no-shows.
• Manage admission projects assigned by leadership.
• Identify and resolve barriers to care (transportation, documentation, etc.).
• Coordinate internal referrals to additional programs for comprehensive care.
• Monitor clinician capacity and trends to inform leadership decisions.
• Enter and update client information in the EHR; maintain compliant records.

Job description

SUMMARY OF POSITION:

The Admissions Coordinator plays a key role in ensuring timely, seamless entry into care at Maryland Wellness. This position is responsible for managing all aspects of client registration, serving as the first point of contact for new clients and referral sources. The Coordinator ensures quick response to all referrals, supports enrollment across multiple programs, and works to address barriers to care by leveraging agency and community resources. By using information gathered during the admissions process, the Coordinator /helps align clients with appropriate clinicians and services to support long-term success in care.

Requirements

Referral & Registration Management

• Respond promptly and professionally to all incoming referrals, ensuring timely registration of new clients.
• Serve as the primary contact for referral partners, coordinating introductions with the Outreach team for new or expanded partnerships.
• Track referral sources and follow up to strengthen relationships and improve referral pipelines.
• Educate clients and families on available services and programs to support enrollment across multiple service lines.
• Greets and checks-in clients upon arrival
• Availability to attend outreach events to do on-site registrations

Client Access

• Conduct insurance verification and coordinate any insurance needs to ensure clients can begin care without delay.
• Complete required paperwork including consents, billing information, and Releases of Information (ROIs), ensuring compliance with privacy regulations.
• Provide clear explanation of billing policies, patient rights, and available supports.
• Introduce clients to Maryland Wellness programs, completing the welcome packet and ensuring clients understand available resources.
• Schedule required assessments immediately following registration and reschedule any no-show appointments.
• Manage any admission projects assigned by leadership

Barrier Resolution & Client Success

• Identify barriers to care (transportation, insurance, documentation, communication, etc.) and proactively work with clients to resolve them.
• Utilize internal and external resources to address obstacles, ensuring equitable access to care.
• Use information gathered during the admissions process to help align clients with clinicians who are a strong fit for their needs and preferences.
• Coordinate internal referrals to additional programs, promoting comprehensive care and continuity of services.
• Monitor clinician capacity and trends in client needs to share with manager for leadership discussion and decision making

Administrative & Compliance Responsibilities

• Enter and update client information accurately in the electronic medical record (EHR) system.
• Maintain accurate and organized records of client interactions in compliance with regulatory standards.
• Log all communication and attempted communication with clients or referral sources in the EHR.
• Support facility/office needs including cleaning, event support, organizing, and minor maintenance/supply needs
• Opens and closes offices daily
• Other duties as assigned