Admissions Coordinator

Casa Arena Healthcare; Alamogordo (NM); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

PTO

401K

Job summary

Casa Arena Healthcare in Alamogordo, NM seeks an Admissions Coordinator to manage admission guidelines, market programs, collect applicant information, screen candidates, and complete the admissions process while addressing resident concerns during transitions to the center.

This role focuses on census development, verifying insurance coverage, coordinating with social services, and communicating with families and referral sources to ensure a smooth, compliant admission experience.

Qualifications

• High school diploma required.
• Experience in health care services desirable.
• Familiarity with long-term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and updates admission criteria, policies and procedures.
• Markets programs and facilities by providing information and conducting tours for prospective residents, responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and completes admission paperwork; gathers nursing information from relevant systems.
• Ensures financial verification is accurate and complete before admission to reduce accounts receivable.
• Screens prospective residents against admission criteria and refers residents and families to other programs as needed.
• Resolves resident/family dissatisfactions by investigating concerns and suggesting policy changes.
• Maintains knowledge of served markets, resident origins, and major referral sources.
• Assists census development by contacting referral sources.
• Manages incoming inquiries as needed; supports central intake as applicable.
• Uses clinical inventory to evaluate residents for admission and coordinates with hospital and social services as needed; verifies eligibility and signs paperwork.
• Effectively sells private transition days to current residents.
• May assist Administrator with post-admission follow-up to ensure satisfaction.
• Other duties may be assigned at any time.

Skills

Professional image

Education

High school diploma

Job description

Casa Arena Healthcare

Job Type: Full-Time.

Benefits Offered

Healthcare, Dental, Vision, PTO, 401K

The Admissions Coordinator will be responsible for maintaining admission guidelines, marketing programs, obtaining applicant information, screening applicants, completing the admissions process and resolving resident concerns during the transition to the center. Responsible for developing census and quality mix by providing prospective residents and/or responsible parties, and referral sources with appropriate information and assistance to the nursing center.

QUALIFICATIONS

• High school diploma required.
• Experience, particularly in health care services desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

RESPONSIBILITIES

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral sources to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from the e-discharge system, or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in the center with families upon or before admission to sign the paperwork, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in the morning kick-off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities, and activities may change or assigned at any time with or without notice