Admissions Concierge for Senior Care (Full-Time, PTO)

Farmington Wellness & Rehabilitation; Farmington (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Job summary

Farmington Wellness & Rehabilitation seeks a concierge/admission personnel to support the admission leader with daily tasks such as maintaining admission guidelines, internal marketing programs, room preparation, tours and visits.

Responsibilities include handling inquiries, guiding tours, processing inquiries in the electronic system, verifying insurance, and assisting with census development and admissions paperwork. Equal employment opportunities are provided and benefits are offered.

Qualifications

• Experience in health care services, products or pharmaceuticals is desirable.
• Familiarity with long-term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral source to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from e-discharge system, or floor nurse at hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in center with families upon or before admission to sign paper work, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in morning kick off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities and activities may change or assigned at any time with or without notice

Skills

Healthcare experience

Customer service

Professional appearance

Job description

Farmington Wellness & Rehabilitation seeks a concierge/admission personnel to support the admission leader with daily tasks such as maintaining admission guidelines, internal marketing programs, room preparation, tours and visits.

Responsibilities include handling inquiries, guiding tours, processing inquiries in the electronic system, verifying insurance, and assisting with census development and admissions paperwork. Equal employment opportunities are provided and benefits are offered.