Admissions & Community Outreach Coordinator

MediLodge; Holland (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Tuition reimbursement

401K

HSA/FSA

Flexible pay options

Pet insurance

Unlimited referral bonuses

Job summary

MediLodge in Michigan seeks an Admissions Director to manage facility inquiries and admissions, provide customers with facility information through visits, assessments, presentations, tours, and follow-up, and coordinate effective community education programs.

This role requires building relationships with discharge planners, families, and referral sources, maintaining bed availability data, conducting tours, and guiding occupancy strategies while collaborating with DNS and BOM.

Qualifications

• Associate and/or bachelor’s degree in business/communications preferred.
• Two years equivalent experience in the Long-Term Care Industry in lieu of degree.
• Previous healthcare admissions/community relation’s experience preferred.
• RN preferred.

Responsibilities

• Responds to inquiries from hospital discharge planners, families, and other referral sources. Manages the inquiry process professionally, timely and with appropriate follow-up.
• Manages the admission process by maintaining updated bed availability and facility services information
• Conducts facility tours and effectively manages occupancy levels and census/premium mix enhancement.
• Makes discharge calls to hospital discharge planners, medical, insurance, legal and financial professionals, and other community contacts. Develops and maintains relationships to advise referral sources of bed availability and new products and services.
• Spends at least 50% of time outside the facility on community education activity generating referrals and admissions.
• Participates in daily stand-up meetings to alert department heads and building staff of projected admissions, and to be made aware of bed changes, and upcoming discharges.
• Maintains a close working relationship with the Director of Nursing (DNS) and the Business Office Manager (BOM) to assure appropriate and efficient decisions about prospective admissions.
• Inputs daily referral source and admission data into the automated referral system.
• Coordinates the development and implementation of admission plans; serves as chairperson for weekly Census Development meetings.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
• Monitors and evaluates customer satisfaction with current and former patients, their families, and referral sources and shares results with the management team and others as appropriate to develop action plans as needed.
• Supervises Admission's staff.
• Performs other duties as assigned.

Skills

Admissions

Public speaking

Relationship building

Communication skills

Organization

Education

Associate or Bachelor's degree in business/communications

Two years LTC admissions/community relations experience

RN preferred

Job description

MediLodge in Michigan seeks an Admissions Director to manage facility inquiries and admissions, provide customers with facility information through visits, assessments, presentations, tours, and follow-up, and coordinate effective community education programs.

This role requires building relationships with discharge planners, families, and referral sources, maintaining bed availability data, conducting tours, and guiding occupancy strategies while collaborating with DNS and BOM.