Admissions Clerk/Telephone Operator

Crittendenhospital; Kentucky; On-site; USD 10,000 - 60,000; Part time

Job summary

A forward-thinking community hospital is seeking a dedicated Admissions Clerk/Telephone Operator to join their team. In this vital role, you will be responsible for scheduling and processing patient admissions, providing essential information to callers, and ensuring a smooth operation of the hospital's switchboard. Your excellent communication skills and attention to detail will be crucial in managing patient information and assisting with financial transactions. This part-time position offers a unique opportunity to contribute to the healthcare environment while supporting the mission of delivering quality, cost-effective care. If you are organized, efficient, and have a passion for helping others, this role is perfect for you.

Qualifications

• High school diploma preferred with computer and office practice experience.
• Good oral and written communication skills are essential.

Responsibilities

• Schedule and process patient admissions and operate the hospital switchboard.
• Collect deposits and ensure completion of insurance information.

Skills

Oral Communication

Written Communication

Organizational Skills

Computer Skills

Customer Service

Education

High School Diploma

Tools

Office Software

Job description

Job Posting

Admission Clerk/Telephone Operator

Crittenden Community Hospital has an immediate opening for Part-time & PRN Admissions Clerk.

JOB SUMMARY:

Schedule, process and admit patients to the hospital on patient's account. Operate switchboard for hospital in order to provide routine information and direct calls to appropriate areas. Upfront collections on Self-Pay non-emergent patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Schedule elective admissions to medical floors and alert appropriate departments to emergency admissions. Prepares and enter into the computer admission data and ensure that insurance information is completed.
2. Receive patient and obtain information. Do the same for emergency patients in emergency room. Ensure patient or guardian understands and signs consent and insurance forms. Prepare identification bracelet. Arrange for safekeeping of patients valuables. Arrange for transport of patients to patient room or other hospital department.
3. Explain to patient and/or family member the Advance Directive, Medicare information.
4. Compile and distribute information regarding patient’s personal, insurance, and financial status. Provide appropriate forms to billing and other departments. Compile daily census and inpatient admission and distribute to appropriate departments. Ensure signatures are obtained according to medical-legal guidelines.
5. Assist in assigning beds based on patient preference, diagnosis, age, and condition.
6. Collect deposit for all services rendered.
7. Pre-admit outpatient surgery patients. Assemble outpatient surgery chart.
8. Post charges daily to patient accounts.
9. Dispatch ambulance and maintain ambulance log per departmental policy.
10. On designated shifts, calculate daily census and verify accuracy of nursing unit census listing.
11. Beep or page on-call employees and doctors.
12. Channel all incoming calls; provide direct numbers as required. Connect inside callers with long distance lines when appropriate.
13. Respond to emergency calls following established protocols.
14. Assist caller by using voice page as necessary, or any other means needed.
15. Maintain established department policies, procedures, objectives, quality assurance, safety environmental and infection control.
16. Assist in care and maintenance of department equipment and supplies. Maintain stock level of supplies. Alert supervisor to malfunction of equipment and/or call maintenance repair.
17. Attend inservice and other required meetings. Attend educational programs as directed.
18. Maintain department records, reports and files as required.
19. Perform other duties as directed by supervisor.
20. Provide telephone service to employees. Take telephone messages for employees.
21. Perform other related duties as assigned.
22. Must attend all Mandatory Inservices.
23. Promote and participate in performance improvement activities.
24. Support the corporate mission: 'To provide quality, cost-effective health care in a positive and productive work environment.'
25. Adhere to the corporate values: Respect, quality service, teamwork, simplicity, and creativity.
26. Comply with all applicable state and federal laws and conduct job activities in an ethical manner as outlined in Crittenden Health Systems policies and procedures and in accordance with the standards and practices stipulated in the Corp. Compliance Plan.

ADDITIONAL RESPONSIBILITIES:

1. Ability to adapt to change, non-judgmental attitude.
2. Be organized and efficient in use of time, material and energy.
3. Assist in the orientation of new personnel when assigned.
4. Efficient in keeping up with work demands.
5. Ability to apply courtesy and tact when dealing with the public and other personnel.
6. Efficient in computer skills.
7. Perform other duties as assigned.

QUALIFICATION:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, TRAINING, OR EXPERIENCE:

1. High School diploma preferred.
2. Computer, filing and office practice experience preferred.
3. Good oral and written communication skills.

We are an Equal Employment Opportunity employer.

Contact Information
Crittenden Community Hospital
520 West Gum Street
Marion, KY 42064
Phone: [phone]