Admissions Clerk- Full Time

Franklin Medical Center; Winnsboro (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Franklin Medical Center is seeking an Admission Clerk for the Hospital Admissions department. You will greet patients, collect personal and insurance information, and register admissions into the hospital's electronic health record system.

The role requires strong communication, attention to detail, and ability to work in a fast-paced environment. Full-time, Monday–Friday, 7:00am–3:30pm; outpatients admissions clerk duties included.

Qualifications

• High school diploma or equivalent preferred
• Previous hospital, medical office, or customer service experience preferred
• Strong written and verbal communication

Responsibilities

• Greet and assist patients and visitors professionally
• Register patients and update records in the EHR system
• Collect personal, medical and insurance information
• Notify staff of emergent patient cases
• Ensure HIPAA privacy and confidentiality

Skills

Data entry

HIPAA compliance

Microsoft Office

EHR software

Education

High school diploma or equivalent

Tools

EHR systems

Hospital information systems

Job description

POSITION: ADMISSION CLERK

DEPARTMENT: HOSPITAL ADMISSIONS

FLSA STATUS: NON-EXEMPT

SCHEDULE: FULL TIME, OUTPATIENT ADMISSIONS CLERK, MONDAY- FRIDAY, 7:00AM - 3:30PM.

JOB SUMMARY

The Hospital Admissions Clerk is responsible for registering patients, collecting and verifying personal and insurance information, and ensuring accurate and efficient patient registration and admission into the hospital’s electronic health record system. This role serves as a key point of contact for patients, visitors, and medical staff, helping to ensure smooth administrative and clerical operations in the admissions department.

JOB RELATIONSHIPS

Responsible to: Hospital Admissions Supervisor

Positions Directly Supervised: None

Regular Contact with: All hospital personnel and the public.

MISSION STATEMENT

As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.

ESSENTIAL JOB FUNCTIONS

1. Greet and assist patients and visitors in a courteous and professional manner
2. Register new patients and update existing patient records in the hospital’s electronic health record (EHR) system
3. Assist with interviewing patients or their representatives to obtain required personal, medical and insurance information
4. Promptly notify emergency personnel or nursing staff of emergent or urgent patient cases requiring immediate attention
5. Report patients exhibiting signs or symptoms of infectious or communicable diseases to nursing or clinical staff in accordance with hospital infection control policies
6. Verify and enter patient demographics, insurance information, and medical details accurately
7. Collect and process required forms, signatures, and consent documents
8. Prepare patient identification materials such as wrist bands, identification labels, and records
9. Explain hospital policies, admission procedures, and patient rights
10. Collect, assemble, and ensure accuracy of patient admission documents and forward to appropriate department
11. Collect co-payments, deductibles, and other required fees; issue receipts as needed
12. Schedule patient admissions and coordinate with nursing, emergency, and clinical departments when applicable
13. Maintain confidentiality and comply with HIPAA and hospital privacy standards
14. Answer phones, respond to inquiries, and direct calls to appropriate departments and personnel.
15. Maintain a clean and organized workstation; sanitize equipment and surfaces as required
16. Monitor and replenish office and patient admission supplies, as needed
17. Report any unsafe conditions, equipment malfunctions, or workplace hazards to the appropriate supervisor and department
18. Assist with training new admission clerks as directed
19. Attend and participate in workshops, seminars, etc., as approved
20. Promptly report disturbances, disruptive behavior, or violent situations to the Emergency Department Supervisor, Admission Supervisor, and Security, when applicable, following hospital safety protocols
21. Notify the Admission Supervisor of any issues, concerns, unusual occurrences, or delays affecting patient flow, safety, and service quality
22. All other duties as assigned

QUALIFICATIONS

Education and Training

High school diploma or equivalent is preferred

Work Experience: Previous experience in a hospital, medical office, or customer service setting is preferred.

Knowledge, Skills, and Abilities Required

• Strong written and verbal communication skills
• Strong interpersonal skills
• Professional and compassionate patient interaction
• Excellent attention to detail and accuracy
• Data entry and record management accuracy
• Ability to read and write effectively
• Ability to multitask when completing several tasks at once
• Strong organizational skills
• Ability to work in a fast-paced environment while managing and prioritizing multiple tasks at the same time
• Ability to handle confidential information professionally and in accordance with HIPAA
• Proficient with hospital information systems, EHR software, and Microsoft Office

Physical Requirements

• Prolonged periods of remaining in a stationary position at a desk and working on a computer
• Frequent use of hands, wrists, and fingers to operate a computer keyboard, mouse, telephone, and other office equipment
• Occasionally move about the registration area and facility campus to access file cabinets, office machinery, patient care areas, other departments, etc.
• Frequently position self, such as bending, stooping, reaching, kneeling, or twisting to maintain files, retrieve files, access/move office supplies/equipment, assist patients, etc.
• Ability to communicate information accurately so others will understand
• Ability to hear and respond to patients, telephone calls, alarms, and normal office conversations
• Visual acuity sufficient to read printed documents, computer screens, and handwritten materials
• Frequently move, lift, push, or pull boxes, equipment, files, wheel chairs, carts, etc. weighing up to 25 pounds across the office for various needs.
• Ability to push wheelchairs and assist patients in a safe and controlled manner

OSHA EXPOSURE CATEGORY: A

Has exposure to blood borne pathogens

Equal Opportunity Statement

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.