Admissions Clerk

Appalachian Regional Healthcare (ARH); Middlesborough (KY); On-site; USD 27,000 - 33,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) in Middlesboro, KY is seeking an Admissions Clerk to handle patient registration, admissions, transfers, and discharge processes with care and accuracy.

You will greet patients, answer phones, manage records, perform cashier duties, and coordinate with staff to ensure smooth patient flow. A high school diploma or GED and basic office skills are required; prior public-facing work is preferred.

Qualifications

• High School Diploma or GED is required.
• Experience dealing with the public is preferred.
• 3–6 months of on-the-job training may be required to achieve proficiency.

Responsibilities

• Greet patients and visitors in person or by phone in a courteous manner.
• Provide general information about the hospital and patient status as allowed by guidelines.
• Operate and coordinate multiple office devices and communication systems.
• Manage admissions, transfers, and discharge processes and escort patients as needed.
• Maintain appointment schedules, cash handling, and record-keeping.

Skills

Customer service

Interpersonal communication

Typing speed 30 wpm

Attention to detail

Office equipment operation

Professionalism

Education

High School Diploma or GED

Tools

Postage meter

Typewriter

Display terminal

Printer

Fax machine

Medifax machine

Job description

Overview

The Admissions Clerk is responsible for efficient and courteous registration, transfer, and discharge of patients.

Responsibilities

• Serves as general receptionist for the hospital, greeting patients and visitors in person or by phone in a courteous manner.
• Provides general information concerning the hospital and/or patient's condition in accordance with hospital guidelines and secures signatures on documents if required.
• Operates communication system placing and answering telephone calls, paging or contacting staff, and keeping appropriate records and assists in locating patient's families.
• Determines patient's needs by admitting to hospital or referring to appropriate facility and escorts patient to proper area or arranges for transportation.
• Maintains a roster of inpatients by names, bed number, and religious preference, reporting daily on admissions and discharges; maintains elective admission schedule and contacts patients when rooms are available.
• Prepares all necessary records relating to admission, payment, and discharge of patient.
• Pulls patient charts, maintains appointment schedules, handles money, retains custody of hospital keys as required.
• May assist patients in and out of vehicles.
• Operates various office equipment.
• Performs cashier duties; e.g. receipts of payment and issuance of receipts.
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or GED equivalent required.

Minimum Work Experience

• Experience dealing with the public preferred.
• Three (3) to six (6) months of on-the-job training required to achieve proficiency in assigned duties and responsibilities.

Required Skills, Knowledge, and Abilities

• Ability to operate routine office equipment, including postage meter, typewriter, display terminal and printer, adding machine, copy machine, fax machine, Medifax machine, and communication systems.
• Ability to type accurately at a minimum of 30 words per minute.
• Strong customer service and interpersonal communication skills.
• Ability to interact professionally with patients, visitors, and staff.
• Basic clerical and office administration skills.
• Ability to learn and perform assigned duties efficiently following training.
• Attention to detail and accuracy in completing clerical tasks.