Admissions Clerk

Appalachian Regional Healthcare (ARH); Kentucky; On-site; USD 17,000 - 22,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) in Kentucky is seeking an Admissions Clerk responsible for efficient registration, transfer, and discharge of patients. You will greet patients, provide information, and coordinate with staff to move people through the admission process.

The role requires strong customer service, accurate record keeping, and the ability to work in a fast-paced hospital environment. You will use multiple office machines and handle cash receipts as part of daily duties.

Qualifications

• High School Diploma or GED required.
• Experience dealing with the public preferred.
• 3–6 months of on-the-job training required to attain proficiency.

Responsibilities

• Greet patients and visitors in person or by phone in a courteous manner.
• Provide general information about the hospital and patient conditions per guidelines.
• Operate the telephone system, paging, and staff communications; keep records.
• Determine patient needs and direct them to the appropriate area or arrange transport.
• Maintain inpatient roster and daily admissions/discharges; manage room availability alerts.
• Handle admission, payment, and discharge records; process receipts and keys.
• Assist patients with getting in/out of vehicles and operate office equipment.
• Perform cashier duties and other related duties as assigned.

Skills

Typing speed

Customer service

Verbal & written communication

Record keeping

Clerical duties

Attention to detail

Education

High School Diploma or GED

Tools

Postage meter

Typewriter

Display terminal

Adding machine

Copy machine

Fax machine

Medifax machine

Communication systems

Job description

Overview

The Admissions Clerk is responsible for efficient and courteous registration, transfer, and discharge of patients.

Responsibilities

• Serves as general receptionist for the hospital, greeting patients and visitors in person or by phone in a courteous manner.
• Provides general information concerning the hospital and/or patient's condition in accordance with hospital guidelines and secures signatures on documents if required.
• Operates communication system placing and answering telephone calls, paging or contacting staff, and keeping appropriate records and assists in locating patient's families.
• Determines patient's needs by admitting to hospital or referring to appropriate facility and escorts patient to proper area or arranges for transportation.
• Maintains a roster of inpatients by names, bed number, and religious preference, reporting daily on admissions and discharges; maintains elective admission schedule and contacts patients when rooms are available.
• Prepares all necessary records relating to admission, payment, and discharge of patient.
• Pulls patient charts, maintains appointment schedules, handles money, retains custody of hospital keys as required.
• May assist patients in and out of vehicles.
• Operates various office equipment.
• Performs cashier duties; e.g. receipts of payment and issuance of receipts.
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or GED equivalent required.

Experience

• Experience in dealing with the public preferred.
• Three (3) to six (6) months of on-the-job training required to attain proficiency in the performance of assigned duties and responsibilities.

Required Skills, Knowledge & Abilities

• Must be able to operate routine office equipment, including but not limited to:
• Postage meter
• Typewriter
• Display terminal and terminal printer
• Adding machine
• Copy machine
• Fax machine
• Medifax machine
• Communication systems
• Must type a minimum of thirty (30) words per minute accurately.
• Strong customer service and public interaction skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to maintain accurate records and documentation.
• Ability to perform clerical and administrative duties efficiently.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.