Admissions Clerk

Star Valley Health; Afton (WY); On-site; USD 22,000 - 28,000; Full time

Job summary

Star Valley Health is seeking an admissions clerk to ensure smooth patient entry, collecting demographic and financial information, verifying insurance, and providing a courteous first impression on campus.

The role involves answering calls, screening inquiries, admitting patients, collecting co-pays, and coordinating with Revenue Cycle, while upholding HIPAA and confidentiality standards.

Qualifications

• Professional customer service background including oral and written communication.
• Strong multi-tasking skills with the ability to adjust directions quickly.
• Sound analytical and problem-solving abilities.
• Proficient with Microsoft Word, Excel, Outlook and general internet usage.
• Experience with general office equipment and healthcare software.

Responsibilities

• Greet external and internal customers entering the clinic in a cordial manner.
• Answer phones, interview callers, screen inquiries and direct to the correct department.
• Admit patients by verifying demographic information, scanning insurance cards and photo IDs.
• Collect co-pays and work with Revenue Cycle for financial questions.
• Make decisions with minimal supervision and handle confidential information.

Skills

Customer service

Multitasking

Communication

HIPAA compliance

Computer skills

Education

Post high school diploma or GED

Tools

Meditech

Job description

Description

Summary

While upholding the Star Valley Health mission, vision and values, this key position is responsible for the seamless patient entry into the hospital in a timely, efficient and customer-focused manner. The admission clerks are often the first contact the patient has with the hospital and is entrusted with the responsibility of providing a positive first image to the patient/family. Admitting functions include: collecting complete and accurate demographic, financial and clinical information during registration to facilitate appropriate patient care and reimbursement; responding to patient’s questions or concerns; and informing the patients of their rights, responsibilities, and other required information. This is an-at will position.

Job Duties

• Cordially greet external and internal customers that come into the clinic
• Answer telephone, interview and screen office callers, answer questions and direct callers to the correct department
• Admit patients verifying all demographic information is correct scanning insurance cards and photo ID.
• Collect co-payments/deductibles and work with Revenue Cycle department as needed for financial questions
• Capable of making decisions without continuous direction
• Handle confidential and proprietary information on a daily basis
• Develop relationships with the providers and the medical staff to understand their patient interaction patterns
• Represent Star Valley Health in a positive manner on campus and in the community
• Attend meetings and training sessions as scheduled
• Cross train to assist with work load.
• Perform other duties as assigned or identified

Requirements

Requirements

Skills:

• Professional customer service background including oral and written communication
• Strong multi-tasking skills with the ease of changing directions upon request and need
• Sound analytical and problem-solving skills
• Proficient computer skill with Microsoft Word, Excel, Outlook and general internet
• Skillful with general office equipment
• Experience with Meditech, software

Experience & Education:

• Two plus years of reception/clerical/general office experience
• Post high school diploma or GED
• General health care clerical experience
• Post high school education

Abilities:

• Ability to work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to clients, visitors and staff
• Comply with HIPAA and other federal, state and local regulations as well, as maintain highest degree of confidentiality in client and staff matters
• Excellent organization and prioritization aptitude
• Constant sitting, standing, walking, pushing, bending and reaching throughout the day
• Must be able to lift twenty-five (25) pounds or more on occasion

Note: Position descriptions are intended to serve as a guideline for typical duties and requirements of a position, but are not inclusive. Additional or different responsibilities within a reasonable scope of the position description may be added or deleted any anytime at the discretion of the Board.