Admissions Call Specialist PRN (7a-7p)

Perimeter Healthcare Careers; Springfield (MO); On-site; USD 26,174 - 31,684; Full time

Job summary

Perimeter Behavioral Health in Springfield, MO is seeking an Admissions Call Specialist to connect patients with the care they need. You will be the first point of contact, conduct thoughtful assessments, and guide them toward appropriate treatment options.

Key duties include intake interviews, eligibility screenings, coordinating with insurers, and communicating with clinical teams. This on-site PRN role requires CPR and Handle with Care or Crisis Prevention within 30 days.

Qualifications

• Proven ability to communicate clearly and empathetically.
• Ability to maintain discretion with sensitive information.
• Strong organizational and multitasking abilities.

Responsibilities

• Conduct comprehensive intake interviews to determine levels of care.
• Handle incoming inquiry calls with empathy and professionalism.
• Perform initial screenings to evaluate service eligibility.
• Assess psychosocial and emotional status for children/adolescents.
• Coordinate with insurance providers and internal teams for verification.
• Facilitate communication between clinical staff, nursing, and business development.
• Track and follow up with referral sources regarding patient placement.
• Maintain accurate documentation of interactions and assessments.

Skills

Strong communication

Interpersonal skills

Discretion with sensitive information

Organizational skills

Behavioral health assessment

Inpatient experience

Education

Bachelor's Degree in Psychology, Social Work, Behavioral Health, or related field

Job description

About Perimeter Behavioral Health

Perimeter Behavioral Health of Springfield is one of the leading mental and behavioral healthcare providers in the country. We deliver hope to our patients through comprehensive and dedicated treatment programs. Our focus and commitment to service excellence extends across several states and different care settings. Our team ensures patients receive the high-quality, personalized care they need to overcome mental health and behavioral challenges. We offer a range of settings including inpatient psychiatric hospitals, residential treatment centers, and outpatient counseling and therapies.

Role Overview

As an Admissions Call Specialist at Perimeter Behavioral Health, you will play a crucial role in connecting patients with the care they need. You will be the first point of contact for individuals seeking mental health services, conducting thoughtful assessments and guiding them toward appropriate treatment options.

Key Responsibilities

• Conduct comprehensive intake interviews to determine appropriate levels of care
• Handle incoming inquiry calls with empathy and professionalism
• Perform initial screenings to evaluate service eligibility
• Assess psychosocial and emotional status, particularly for children and adolescents
• Coordinate with insurance providers and internal teams for verification
• Facilitate communication between clinical staff, nursing team, and business development
• Track and follow up with referral sources regarding patient placement
• Maintain accurate documentation of all interactions and assessments
• Provide clear written and verbal communications to all stakeholders

Qualifications Required

• Bachelor's Degree in Psychology, Social Work, Behavioral Health, or related field
• Strong communication and interpersonal skills
• Ability to handle sensitive information with discretion
• Excellent organizational and multitasking abilities
• Experience in behavioral health assessment and/or treatment
• 1+ year experience in an inpatient behavioral health setting
• Background in insurance verification and medical billing
• Knowledge of healthcare systems and insurance processes

Additional Requirements

• CPR certification (must be obtained within 30 days of employment)
• Handle with Care or Crisis Prevention Intervention certification (must be obtained within 30 days)
• Ability to work on-site in Springfield, MO 65803

Compensation & Benefits

Competitive hourly rate: $19.00 - $23.00

Work Schedule

PRN 7a-7p

Perimeter Behavioral Health is an equal opportunity employer committed to creating an inclusive workplace where all employees can thrive. We welcome applicants from all backgrounds, regardless of race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.