Admissions Call Center Representative

Neill; Hammond (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

The Aveda Arts and Sciences Institute is seeking an Admissions Call Center Representative to join our team in Hammond, LA. Part-time role (20-29 hours weekly) with evenings and weekends coverage, focused on inbound inquiries and appointment setting for prospective students.

You'll provide friendly, professional customer service over the phone, document interactions, and support the admissions process while maintaining a high standard of service aligned with the AVEDA brand values.

Qualifications

• Excellent verbal communication and writing skills.
• Ability to handle a high volume of calls while using a software program.
• Exceptional customer service and phone etiquette.
• Flexibility to work evenings and weekends.

Responsibilities

• Provide caring and authentic customer service over the phone for inbound/outbound calls.
• Set appointments for prospective students at multiple locations.
• Accurately document all communications and appointment activity.
• Perform other duties as assigned.

Skills

Excellent communication

Inbound/outbound calls

Customer service

Multi-tasking

Phone etiquette

Office software

Evening/weekend flexibility

Job description

Our employees enjoy an innovative and fast-paced environment where you are able to reach your full potential. As a representative of the Aveda brand we value learning, taking care of our environment, and wellness. The Aveda Arts and Sciences Institute team is seeking an Admissions Call Center Representative.

Earn excellent hourly wages as you contact interested students in our database. Excellent Communication skills required. This is a fun job, working with a fun team. We are also serious about what we do.

*No cold calls. Answer inbound inquiry calls and respond to requests for information from interested students on our web site.*

Part Time- 20-29 hours weekly. Evening and weekend coverage needed.

Responsibilities:

• Provide caring and authentic customer service over the phone, handling both inbound and outbound call activity.
• Set appointments for prospective students at multiple locations.
• Accurately document all communications and appointment activity.
• Perform other duties as assigned.

General:

• Due to our commitment to the environment, a strong alignment to the Aveda mission is essential.
• Adhere to company policies and procedures.
• Participate in team huddles and meetings, as required.

Minimum Requirements:

• A can do attitude, and strong team orientation.
• Ability to handle a high volume of incoming calls while also utilizing a software program.
• Excellent verbal communication, and good written communication skills.
• Exceptional customer service skills, including excellent phone etiquette.
• Ability to multi-task (phone, voice and hand movement) in a high-speed environment.
• Passion for the beauty industry.
• Computer literacy in Excel and Word preferred.
• Flexible to work evenings and weekends.
• Proper phone/ internet connection ability.

"Our mission at AVEDA is to care for the world we live in, from the products we make to the ways which we give back to society. At AVEDA, we strive to set an example for environmental leadership and responsibility - not just in the world of beauty but around the world."