Call Center - Admissions Representative

Be Aveda Institutes; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Be Aveda Institutes in Saint Petersburg, FL is seeking an Admissions Call Center Representative who blends sales with beauty and environmental care. You will contact, screen, and set appointments for prospective students, handling outbound calls, emails, texts, and inbound calls with a positive, professional demeanor.

The role requires excellent communication, listening and interviewing skills, the ability to meet sales metrics, and bilingual Spanish is a plus.

Qualifications

• Excellent communication, listening and interviewing skills.
• The desire and ability to connect with others and build rapport quickly on the phone.
• Experience with sales positions that held you accountable for meeting metrics and goals.
• Ability to demonstrate professionalism and integrity with every interaction.
• Ability to work efficiently and independently.

Responsibilities

• Contact, screen, and set appointments for prospective students.
• Outbound calling, emails/texts, and inbound phone coverage.
• Enter data into CRM with accuracy and pace.
• Present a positive image and support prospects on every call.

Skills

Communication skills

Active listening

Interviewer skills

Education

High school diploma

Tools

CRM software

Job description

Description

ADMISSIONS CALL CENTER REPRESENTATIVE

We are looking for an enthusiastic individual to join us in combining sales with the art of beauty, hairdressing, well-being, and environmental care. We are seeking someone who shares our passion for creating connections with prospective students, can work towards and achieve sales goals, and can demonstrate their commitment to the Aveda mission and values.

Job Description

• As a Call Center Admissions Representative, you will be expected to effectively contact, screen, and set appointments for prospective students. Call Center Admissions Representatives are the first person that a potential student connects with in our admissions process, so a positive upbeat personality is definitely a plus! Most of your day will be spent making outbound calls, sending emails/ texts and covering inbound phone calls. You will be expected to project a positive image and convey support for our prospects on every call. A genuine desire to connect with people over the phone is a must. You will be expected to process a high volume of outbound/inbound calls and make accurate data entries into our CRM each day. You will work in an office environment and will always be expected to demonstrate professionalism and integrity.

Requirements

• Excellent communication, listening and interviewing skills
• The desire and ability to connect with others and build rapport quickly on the phone
• Experience with sales positions that held you accountable for meeting metrics and goals
• Ability to demonstrate professionalism and integrity with every interaction
• Ability to work efficiently and independently
• Ability to work for eight hours a day at a desk working with a computer, phone and dual screens
• High school diploma or equivalent
• Bi- Lingual is a plus (Spanish)
• A commitment to the environment and a strong alignment to the Aveda Mission is essential
• Desire to work in the beauty industry
• Employer participates in E-Verify Program

Experience

• Prior sales experience in Admissions, or the Beauty industry preferred

Due to our commitment to the Be Aveda Institutes and Aveda mission, we hire individuals that share this same commitment. TSP Institute Inc./Be Aveda Institutes offers a competitive wage and excellent benefits. TSP Institute, Inc is an equal opportunity employer M/F/D/V

"Our mission at Aveda is to care for the world we live in, from the products we make to the way in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty"