Call Center - Admissions Representative

AVEDA INSTITUTE; Saint Petersburg (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

AVEDA INSTITUTE in Saint Petersburg, FL is seeking an Admissions Call Center Representative. You will contact and screen prospective students, set appointments, and maintain CRM data with a customer-focused, sales-driven approach.

The role emphasizes building rapport, professional communication, and alignment with the AVEDA mission while handling high call volumes and multi-channel outreach.

Qualifications

• Excellent communication, listening and interviewing skills.
• Ability to connect with others and build rapport quickly on the phone.
• Experience in sales roles with accountability for meeting metrics and goals.
• Professional and ethical interactions with every contact.
• Ability to work efficiently and independently.
• Comfortable with a desk-based eight-hour workday using computer and phone.

Responsibilities

• Effectively contact, screen and set appointments for prospective students.
• Make outbound calls and handle inbound calls, emails and texts.
• Enter data accurately into the CRM on a daily basis.

Skills

Excellent communication

Listening skills

Interviewing skills

Rapport building

Sales accountability

Professionalism

Independent work

Dat a entry accuracy

Education

High school diploma or equivalent

Tools

CRM software

Job description

Description

ADMISSIONS CALL CENTER REPRESENTATIVE

We are looking for an enthusiastic individual to join us in combining sales with the art of beauty, hairdressing, well-being, and environmental care. We are seeking someone who shares our passion for creating connections with prospective students, can work towards and achieve sales goals, and can demonstrate their commitment to the Aveda mission and values.

Job Description –

• As a Call Center Admissions Representative, you will be expected to effectively contact, screen, and set appointments for prospective students. Call Center Admissions Representatives are the first person that a potential student connects with in our admissions process, so a positive upbeat personality is definitely a plus! Most of your day will be spent making outbound calls, sending emails/ texts and covering inbound phone calls. You will be expected to project a positive image and convey support for our prospects on every call. A genuine desire to connect with people over the phone is a must. You will be expected to process a high volume of outbound/inbound calls and make accurate data entries into our CRM each day. You will work in an office environment and will always be expected to demonstrate professionalism and integrity.

Requirements

• Excellent communication, listening and interviewing skills
• The desire and ability to connect with others and build rapport quickly on the phone
• Experience with sales positions that held you accountable for meeting metrics and goals
• Ability to demonstrate professionalism and integrity with every interaction
• Ability to work efficiently and independently
• Ability to work for eight hours a day at a desk working with a computer, phone and dual screens
• High school diploma or equivalent
• Bi- Lingual is a plus (Spanish)
• A commitment to the environment and a strong alignment to the Aveda Mission is essential
• Desire to work in the beauty industry
• Employer participates in E-Verify Program

Experience -

• Prior sales experience in Admissions, or the Beauty industry preferred

Due to our commitment to the Be Aveda Institutes and Aveda mission, we hire individuals that share this same commitment. TSP Institute Inc./Be Aveda Institutes offers a competitive wage and excellent benefits. TSP Institute, Inc is an equal opportunity employer M/F/D/V

"Our mission at Aveda is to care for the world we live in, from the products we make to the way in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty".