Admissions Associate

Natural Bridge Caverns, Inc.; San Antonio (TX); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Flexible Schedules

Paid vacation and sick time

Tuition reimbursement

Free admission for you and your family

Referral bonuses

Employee discounts (retail & Food & Be

Career advancement opportunities

Health and dental benefits

Job summary

Natural Bridge Caverns, Inc. is seeking energetic Admissions Associates who thrive on learning and growth. You will uphold our values of integrity, teamwork, stewardship, and excellence while creating connections with guests and the land—above ground and below.

Responsibilities include operating the Admissions Office, handling guest questions, upselling tickets, scheduling group reservations, and maintaining a welcoming, orderly environment. We offer flexible schedules and growth opportunities.

Qualifications

• Effective communication: convey information clearly and engagingly.
• Enthusiasm: passionate about caves, education, and discovery; enjoy sharing knowledge.
• Organized: manages time and scheduling; ensures admissions run smoothly.
• Charismatic and positive: creates welcoming, enjoyable guest experiences.
• Team-oriented: willing to work with a team and assist others.
• Punctual: arrives on time and ready to work.
• Knowledgeable: eager to learn procedures, cross-train, and grow within the company.

Responsibilities

• Admissions: Operate the Admissions Office with high-quality guest service.
• Guest Relations: Answer guest questions professionally.
• Sales: Upsell tickets and combo tours to meet incentives.
• Reservations: Schedule and confirm group reservations.
• Cash Handling: Operate ticketing system and follow cash control procedures.
• Coordinate Tours: Track tours as times are sold.
• Maintain a Clean Environment: Daily cleaning duties.
• Other Duties: Any tasks needed to ensure guest satisfaction and safety.

Skills

Effective communication

Enthusiasm

Organized

Charismatic and positive

Team-oriented

Punctual

Knowledgeable and adaptable

Job description

We’re looking for energetic Admissions Associates who love learning and are looking to grow within our company. Associates are responsible for upholding our values of integrity, teamwork, stewardship, and excellence while creating a world where people feel connected to one another and the land – above ground and below. If you’re interested in learning every day, meeting unique and fun guests, and forging fun relationships with your coworkers, Natural Bridge Caverns is the right place for you!

Key Responsibilities

• Admissions: Operate the Admissions Office in an efficient, accurate and courteous manner with high-quality guest service.
• Guest Relations: Answer guest questions in a knowledgeable and professional manner.
• Sales: Offer guests tickets to additional attractions and combo tours and participate in upselling to meet department incentive goals.
• Reservations: Schedule and confirm group reservations.
• Cash Handling: Operate the ticketing system and follow cash control procedures.
• Coordinate Tours: Efficiently coordinate and track tours as tour times are sold.
• Maintain a Clean Environment: Participate in beginning and end-of-day cleaning duties including sweeping, mopping, cleaning restrooms, collecting trash, ect.
• Other Duties: May be assigned tasks as needed to consistently ensure guest satisfaction, maintain cleanliness, and uphold safety standards.

Qualifications

To thrive in this position, candidates must bring a commitment to inclusivity, transparency, and growth. Essential skills include:

• Effective Communication: Ability to convey information clearly and engagingly.
• Enthusiasm: Passionate about caves, education, and discovery and excited to share knowledge with others.
• Organized: Manages time and scheduling well and ensures admissions run smoothly.
• Charismatic and Positive: Creates a welcoming and enjoyable atmosphere for guests.
• Team-Oriented: Willing to work with a team and assist others in their duties.
• Punctual: Comes to work on time and ready to work.
• Knowledgeable: Willingness to learn existing and new procedures, cross train in other departments, and grow within the company.

Essential Functions

• Must be able to remain in a stationary position 50% of the time
• Occasionally move about their designated area to access supplies
• Occasionally ascend/descend ladders
• Ability to communicate information and ideas so that others will understand & exchange accurate information in these situations
• Observe details in close range (within a few feet of the observer)
• Move boxes weighing up to 20 pounds across park areas for various needs
• Work in outdoor weather conditions

What We Offer

• Flexible Schedules
• Paid vacation and sick time
• Tuition reimbursement
• Free admission for you and your immediate family
• Referral bonuses
• Employee discounts for retail and Food & Beverage items
• Career advancement opportunities
• Full-Time Employees are also eligible for health and dental benefits, life insurance, 401K, paid holidays, Volunteer time off, and more!

Commitment To Inclusion

At Natural Bridge Caverns we foster a collaborative environment where every team member is valued, respected, and empowered to contribute their unique perspectives and talents. We are an Equal Opportunity Employer, celebrating diversity, and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional information can also be found at naturalbridgecaverns.com