Admissions & Guest Experience Associate

Natural Bridge Caverns; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible schedules

Paid vacation and sick time

Tuition reimbursement

Free admission for you and your family

Referral bonuses

Employee discounts for retail and F&B

Career advancement opportunities

Health and dental benefits for full-tI

Job summary

Natural Bridge Caverns in San Antonio, Texas, is seeking energetic Admissions Associates who enjoy learning and growing with us. You will uphold our values of integrity, teamwork, stewardship, and excellence while helping guests connect with the land above ground and below.

In this role you will run the Admissions Office, assist guests, upsell tickets, coordinate group reservations, and keep the cash and ticketing system accurate.

Qualifications

• Effective Communication: Ability to convey information clearly and engagingly.
• Enthusiasm: Passionate about caves, education, and discovery and excited to share knowledge.
• Organized: Manages time and scheduling well and ensures admissions run smoothly.
• Charismatic and Positive: Creates a welcoming and enjoyable atmosphere for guests.
• Team-Oriented: Willing to work with a team and assist others in their duties.
• Punctual: Comes to work on time and ready to work.
• Knowledgeable: Willingness to learn existing and new procedures, cross train in other departments, and grow within the company.

Responsibilities

• Admissions: Operate the Admissions Office efficiently with high-quality guest service.
• Guest Relations: Answer guest questions professionally.
• Sales: Upsell tickets and combo tours and participate in upselling to meet department incentive goals.
• Reservations: Schedule and confirm group reservations.
• Cash Handling: Operate the ticketing system with cash controls.
• Coordinate Tours: Track tours as tour times are sold.
• Maintain a Clean Environment: End-of-day cleaning duties including sweeping, mopping, restrooms, trash.
• Other Duties: Additional tasks to ensure guest satisfaction and safety.

Skills

Effective Communication

Enthusiasm

Organized

Charismatic and Positive

Team-Oriented

Punctual

Knowledgeable

Tools

Ticketing system

Job description

Natural Bridge Caverns in San Antonio, Texas, is seeking energetic Admissions Associates who enjoy learning and growing with us. You will uphold our values of integrity, teamwork, stewardship, and excellence while helping guests connect with the land above ground and below.

In this role you will run the Admissions Office, assist guests, upsell tickets, coordinate group reservations, and keep the cash and ticketing system accurate.