Admissions Assistant / Admissions Coordinator

Aspire Physical Recovery Center At Hoover; Hoover (AL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Blue Cross Blue Shield HealthInsurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Paid Time Off (PTO)

Paid Holidays

Career Growth Opportunities

Job summary

Aspire Physical Recovery Center At Hoover is seeking an Admissions Assistant/Coordinator to support the Admissions and Marketing team, guiding patients and families from referral to arrival across a fast-paced healthcare setting.

You will coordinate with hospitals, case managers, and departments, manage documentation, and ensure a smooth admission process while delivering excellent customer service.

Qualifications

• Experience in healthcare admissions is preferred.
• Background in medical office or healthcare administration.
• Experience with insurance verification or authorization.
• Strong computer and documentation skills.
• Ability to maintain confidentiality.

Responsibilities

• Support the Admissions team with incoming referrals and potential admissions
• Gather and organize referral and admission documentation
• Ensure required information is received prior to admission
• Communicate with hospitals, case managers, referral sources, patients, and families
• Assist with insurance and demographic information as needed
• Prepare admission paperwork and admission packets
• Help patients and families understand the admission process and what to expect
• Track referrals and admission status

Skills

Customer service

Communication skills

Organization

Attention to detail

Team collaboration

Problem solving

Education

High school diploma or equivalent

Associate degree in Healthcare or related field

Job description

ADMISSIONS ASSISTANT / ADMISSIONS COORDINATOR

Full-Time | Healthcare Admissions

Patient & Family Support | Referral Coordination

Opportunity to Learn & Grow in Healthcare

HELP MAKE THE FIRST DAY A GREAT ONE

The admission experience sets the tone for a patient's entire stay.

We're looking for an organized, personable, and detail-oriented Admissions Assistant to support our Admissions and Marketing team and help patients and families navigate the transition into our facility.

This is a great opportunity for someone who enjoys working with people, staying organized, solving problems, and being part of a fast-paced healthcare team.

You'll work closely with admissions, nursing, therapy, case managers, referral sources, patients, and families to help ensure each admission is coordinated smoothly from referral through arrival.

WHAT YOU'LL DO

• Support the Admissions team with incoming referrals and potential admissions
• Gather and organize referral and admission documentation
• Help ensure required information is received prior to admission
• Communicate with hospitals, case managers, referral sources, patients, and families
• Assist with insurance and demographic information as needed
• Prepare admission paperwork and admission packets
• Help patients and families understand the admission process and what to expect
• Communicate upcoming admissions to nursing, therapy, dietary, business office, and other departments
• Track referrals and admission status
• Maintain accurate records and documentation
• Assist with follow-up calls and referral communication
• Provide excellent customer service to patients, families, visitors, and referral partners
• Support the Admissions and Marketing team with administrative and coordination needs
• Assist with tours and facility inquiries as needed
• Help ensure patients and families receive a warm, organized welcome upon arrival

WHAT WE'RE LOOKING FOR

• Strong customer service and communication skills
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Professional and comfortable communicating with patients, families, hospital staff, and healthcare professionals
• Strong computer and documentation skills
• Dependable with excellent follow-through
• Ability to work independently while remaining part of a team
• Positive, outgoing, and professional attitude
• Ability to maintain confidentiality

EXPERIENCE THAT CAN TRANSLATE WELL

Experience in healthcare admissions is preferred, but we're also interested in candidates with backgrounds in:

• Medical office or healthcare administration
• Hospital or physician office settings
• Patient or family services
• Insurance verification or authorization
• Long-term care or rehabilitation
• Healthcare customer service
• Marketing or community relations

If you have strong healthcare administrative and customer-service experience and are ready to learn admissions, we'd like to hear from you.

EDUCATION

• High school diploma or equivalent required
• Associate degree in Healthcare, Business, Marketing, or a related field preferred

BENEFITS

• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Growth Opportunities

BE PART OF THE BEGINNING OF SOMEONE'S RECOVERY JOURNEY

Transitioning from the hospital or home into rehabilitation or long-term care can feel overwhelming for patients and families.

Your organization keeps the process moving. Your communication keeps everyone informed. And your customer service helps patients and families feel welcomed from the very beginning.

If you're looking for an opportunity to build a career in healthcare admissions, we'd love to meet you.

“Our Family Caring For Yours”

EQUAL OPPORTUNITY EMPLOYER

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.