Admissions Assistant

Springside Skilled Nursing Home & Rehabilitation; Pittsfield (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

Springside Rehabilitation & Nursing Center (Pittsfield, MA) and Craneville Place Rehabilitation & Nursing Center (Dalton, MA) seek an Admissions Assistant to support admissions at two facilities. This 24-hour-per-week role is split between centers with travel required.

Join a compassionate team helping residents and families transition to long-term care, providing excellent customer service in a regulated healthcare environment.

Qualifications

• Excellent communication, customer service, and interpersonal skills.
• Professional phone etiquette and strong organizational abilities.
• Ability to work in a fast-paced, highly regulated healthcare environment.
• High school diploma or equivalent required.
• Previous admissions, customer service, healthcare, medical records, or long-term care experience preferred.
• Proficiency with basic computer systems and office software.

Responsibilities

• Welcome prospective residents, patients, and families with professionalism and compassion
• Complete admission paperwork and admission packets with residents, patients, or responsible parties
• Assist with gathering and verifying insurance and payer information
• Determine payer source and explain any resident or patient financial responsibilities
• Provide facility tours for prospective residents, families, and referral sources
• Maintain accurate admission documentation and records
• Support the admissions process from inquiry through admission
• Ensure compliance with all federal, state, and facility regulations
• Collaborate with clinical, administrative, and business office teams to facilitate smooth admissions

Skills

Communication skills

Customer service

Interpersonal skills

Phone etiquette

Organizational skills

Healthcare environment experience

Education

High school diploma or equivalent

Tools

Basic computer systems

Office software

Job description

Admissions Assistant

Shifts Available: Part-Time

Springside Rehabilitation & Nursing Center (Pittsfield, MA) and Craneville Place Rehabilitation & Nursing Center (Dalton, MA) are seeking a compassionate, detail-orientedAdmissions Assistant to support the admissions process at our two Berkshire County skilled nursing facilities. This is a 24 hour per week role, split between these two centers. Travel required between both locations.

This position offers the opportunity to make a meaningful impact by helping residents and families navigate the transition into long-term care and rehabilitation services. If you enjoy building relationships, providing excellent customer service, and working in a healthcare setting, we'd love to hear from you.

Job Duties:

• Welcome prospective residents, patients, and families with professionalism and compassion

• Complete admission paperwork and admission packets with residents, patients, or responsible parties

• Assist with gathering and verifying insurance and payer information

• Determine payer source and explain any resident or patient financial responsibilities

• Provide facility tours for prospective residents, families, and referral sources

• Maintain accurate admission documentation and records

• Support the admissions process from inquiry through admission

• Ensure compliance with all federal, state, and facility regulations

• Collaborate with clinical, administrative, and business office teams to facilitate smooth admissions

Qualifications:

• Excellent communication, customer service, and interpersonal skills

• Professional phone etiquette and strong organizational abilities

• Ability to work effectively in a fast-paced, highly regulated healthcare environment

• High school diploma or equivalent required

• Previous admissions, customer service, healthcare, medical records, or long-term care experience preferred

• Proficiency with basic computer systems and office software