Admissions Assistant

Craneville Place Skilled Nursing Home & Rehabilitation; Dalton (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

Springside Rehabilitation & Nursing Center and Craneville Place Rehabilitation & Nursing Center in Berkshire County are seeking a compassionate Admissions Assistant to support the admissions process. This is a 24-hour-per-week, part-time role split between the two centers with travel required.

You will welcome residents and families, complete admission paperwork, verify insurance, determine payer sources, provide tours, maintain records, and ensure regulatory compliance while collaborating with

Qualifications

• High school diploma or equivalent required.
• Excellent communication, customer service, and interpersonal skills.
• Professional phone etiquette and strong organizational abilities.
• Experience in admissions, healthcare, or long-term care preferred.

Responsibilities

• Welcome prospective residents, patients, and families with professionalism and compassion
• Complete admission paperwork and packets with residents, patients, or responsible parties
• Assist with gathering and verifying insurance and payer information
• Determine payer source and explain financial responsibilities
• Provide facility tours for prospective residents, families, and referral sources
• Maintain accurate admission documentation and records
• Support admissions from inquiry through admission
• Ensure compliance with federal, state, and facility regulations
• Collaborate with clinical, administrative, and business office teams to facilitate admissions

Skills

Communication

Customer service

Phone etiquette

Organization

Healthcare environment

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Job description

Admissions Assistant

Shifts Available: Part-Time

Springside Rehabilitation & Nursing Center (Pittsfield, MA) and Craneville Place Rehabilitation & Nursing Center (Dalton, MA) are seeking a compassionate, detail-orientedAdmissions Assistant to support the admissions process at our two Berkshire County skilled nursing facilities. This is a 24 hour per week role, split between these two centers. Travel required between both locations.

This position offers the opportunity to make a meaningful impact by helping residents and families navigate the transition into long-term care and rehabilitation services. If you enjoy building relationships, providing excellent customer service, and working in a healthcare setting, we'd love to hear from you.

Job Duties:

• Welcome prospective residents, patients, and families with professionalism and compassion

• Complete admission paperwork and admission packets with residents, patients, or responsible parties

• Assist with gathering and verifying insurance and payer information

• Determine payer source and explain any resident or patient financial responsibilities

• Provide facility tours for prospective residents, families, and referral sources

• Maintain accurate admission documentation and records

• Support the admissions process from inquiry through admission

• Ensure compliance with all federal, state, and facility regulations

• Collaborate with clinical, administrative, and business office teams to facilitate smooth admissions

Qualifications:

• Excellent communication, customer service, and interpersonal skills

• Professional phone etiquette and strong organizational abilities

• Ability to work effectively in a fast-paced, highly regulated healthcare environment

• High school diploma or equivalent required

• Previous admissions, customer service, healthcare, medical records, or long-term care experience preferred

• Proficiency with basic computer systems and office software