Admissions Assistant

InsideHigherEd; New York (NY); Remote; USD 35,000 - 50,000; Full time

Job summary

InsideHigherEd is seeking a remote Admissions Assistant for Touro University’s NYSCAS. In this role, you will connect with prospective students, schedule appointments, and ensure a positive intake experience. Ideal candidates will possess strong communication skills, empathy, and the ability to maintain a positive attitude while managing high call volumes.

Qualifications

• Experience in making phone calls and handling inquiries.
• Comfortable with constructive criticism.
• Ability to maintain a positive demeanor with repetitive tasks.

Responsibilities

• Make phone calls to prospective students using supplied script.
• Schedule appointments and maintain communication with the admissions staff.
• Send follow-up emails and manage leads using CRM.

Skills

Positive attitude

High energy

Patience

Empathy

Ability to adapt

Communication

Education

Some college preferred

Tools

CRM

Job description

Are you looking for a work-from-home opportunity that makes a difference in peoples’ lives? As a remote Admissions Assistant for Touro University’s NYSCAS you’ll be reaching out to prospective students who are interested in following their dream of an education or career change and scheduling appointments for them with our admissions counselors. Our students come from all walks of life and often have full-time jobs and families to take care of. As the first point of contact between them and NYSCAS it would be your job to make a warm inviting impression while providing that extra push to take the next step when needed. A clear speaking voice and good energy is essential. You’ll be making a high volume of phone calls and emails each week using provided scripts and guidelines and booking appointments for prospective students via a CRM. All phone calls and emails will be recorded and selectively reviewed as a team on a weekly basis to ensure that we are serving our prospective students as best we can.

• To receive an interview please include in your cover letter a link to an audio or video file (~30 seconds long) in which you introduce yourself and state why you would be a good fit for this role. We look forward to receiving your application! This is a remote limited term position with renewal each year.

Responsibilities

• Make phone calls to prospective students using supplied script and guidelines
• Be persuasive when scheduling appointments
• Know how to effectively field questions that cannot be answered on the spot
• Become knowledgeable about the college; know how to express why NYSCAS would be a good fit
• Schedule appointments during phone calls in coordination with admissions counselors’ schedules
• Make detailed notes about each call and lead status using CRM
• Send follow-up emails and / or enroll leads into an email sequence using CRM
• Attend weekly meetings to review progress and performance
• Maintain an open line of communication with the admissions staff

Qualifications

Education / Experience

• Some college is strongly preferred but not required.

Knowledge / Skills / Abilities

• Positive attitude and high energy
• Patience and empathy
• Ability to make repetitive phone calls without losing positivity
• Ability to improvise and adapt during live phone calls while adhering to guidelines
• Ability to respectfully deal with complaints
• Willingness to receive constructive criticism and take detailed direction

Create a job alert for this search