Admissions Assistant

Pikes Peak Post Acute; Mundelein (IL); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Full-time position

Competitive pay

Job summary

Western Slope Healthcare Center in Placerville, CA is hiring an Admissions Assistant to greet prospective residents and families, coordinate admissions, and maintain accurate records for a smooth, welcoming process.

The role requires Medicare/Medicaid knowledge, strong customer service, organization, and teamwork with clinical and administrative staff; EHR experience, PCC a plus, with growth opportunities in a compassionate setting.

Qualifications

• Previous admissions or healthcare experience preferred.
• Knowledge of Medicare/Medicaid and insurance processes.
• Excellent customer service and communication skills.
• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Office applications.
• Experience with Electronic Health Records (EHR), PCC a plus.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Welcome prospective residents and families with professionalism and compassion.
• Coordinate and schedule admissions, including pre-admission assessments.
• Maintain accurate resident records per regulations.
• Assist with insurance verification and financial eligibility.
• Conduct facility tours for prospective residents and families.
• Collaborate with nursing, social services, and admin teams to ensure smooth admissions.
• Prepare admission packets and documentation.
• Communicate with hospitals/physicians/case managers to coordinate admissions.
• Support marketing, census development, and community outreach as needed.

Skills

Healthcare admissions experience

Medicare/Medicaid knowledge

Customer service excellence

Organizational skills

MS Office proficiency

EHR experience

PCC experience

Confidentiality and professionalism

Tools

PCC (PointClickCare)

Microsoft Office

Job description

Western Slope Healthcare Center – Placerville, CA | Full-Time | $23.00–$27.00 per hour (DOE)

Be the First Friendly Face in a Resident's Journey! Western Slope Healthcare Center is looking for a compassionate, organized, and customer-focused Admissions Assistant to join our team. As the first point of contact for prospective residents and their families, you will play a key role in creating a welcoming experience while coordinating admissions and supporting our mission of providing exceptional skilled nursing and rehabilitation services.

Why Join Western Slope Healthcare Center

• Competitive Pay: $23.00–$27.00 per hour (DOE)
• Full-Time Position
• Meaningful work helping residents and families during important life transitions
• Supportive, collaborative team environment
• Opportunities for professional growth and career advancement
• Positive workplace culture focused on teamwork and compassion

What You’ll Do

As an Admissions Assistant, you will help ensure every new resident experiences a smooth, organized, and welcoming admission process.

• Welcome prospective residents, families, hospitals, and referral partners with professionalism and compassion.
• Coordinate and schedule admissions, including pre‑admission assessments and required documentation.
• Maintain accurate resident records in compliance with federal, state, and facility regulations.
• Assist with insurance verification, prior authorizations, and financial eligibility processes.
• Conduct facility tours for prospective residents and families.
• Collaborate with nursing, social services, therapy, and administrative departments to ensure seamless admissions.
• Prepare admission packets and required documentation.
• Communicate with hospitals, physicians, case managers, and referral sources to coordinate timely admissions.
• Support marketing, census development, and community outreach initiatives as needed.

What We’re Looking For

• Previous admissions, healthcare, or skilled nursing experience strongly preferred
• Knowledge of Medicare, Medicaid, managed care, and insurance verification processes
• Excellent customer service and communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask in a fast‑paced environment
• Proficiency with Microsoft Office applications
• Experience with Electronic Health Records (EHR); PointClickCare (PCC) experience is a plus
• Ability to maintain confidentiality and professionalism at all times

Physical Requirements

• Frequent sitting, standing, and walking
• Occasionally lift up to 25 pounds
• Regular use of computers, phones, and office equipment
• Ability to work efficiently in a busy healthcare environment
• Strong attention to detail and effective communication skills

Why You’ll Love This Role

Every admission represents a family placing their trust in us. As an Admissions Assistant, you will have the opportunity to make a lasting first impression while helping residents transition into a caring, supportive environment. Your compassion, organization, and professionalism will make a difference from day one.

Equal Employment Opportunity Statement (California)

Western Slope Healthcare Center is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all applicants and employees without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, creed, national origin, ancestry, citizenship, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth, breastfeeding or related medical conditions, reproductive health decision‑making, physical disability, mental disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable federal, California, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, unless doing so would create an undue hardship.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.