Admissions Assistant

Epic Healthcare; Los Angeles (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Epic Healthcare in Los Angeles is seeking an Admissions Assistant to coordinate intake, referrals, and move-ins for our senior living community. You will warmly welcome families, guide them through onboarding, conduct tours when needed, and ensure a smooth transition for new residents.

This role requires accurate data entry in CRM/EHR systems, compiling eligibility documents, and coordinating with nursing, dietary, and housekeeping teams to ready rooms.

Qualifications

• High school diploma or GED; minimum 18 years old.
• 1+ years in senior living, healthcare administration, or customer service roles.
• Proficiency in computer/EHR/CRM systems; strong attention to detail.
• Clear communication with a customer-focused demeanor.

Responsibilities

• Greet prospective residents and families; assist with onboarding and move-in packets.
• Answer inquiries and lead campus tours when needed.
• Maintain resident profiles, intake paperwork, and CRM records in compliance with privacy regulations.
• Assist in gathering financial, insurance, and medical records prior to move-in.
• Coordinate with nursing, dietary, and housekeeping teams to prepare rooms for move-in day.

Skills

Customer service

Empathy

Attention to detail

Communication

CRM systems

Education

High school diploma or GED

Tools

EHR systems

CRM software

Job description

The Admissions Assistant coordinates the intake, referral, and inquiry process for prospective residents entering our senior living community. This role serves as a welcoming primary contact for families and residents, facilitating smooth transitions by managing intake documentation, conducting tours, and coordinating move-ins with interdisciplinary care teams.

Key Responsibilities:

• Intake & Move-In Coordination: Greet prospective residents and families, assist with move-in packets, and guide families through the onboarding process.

• Tours & Inquiries: Answer prospective resident inquiries, provide community information, and lead campus tours when needed.

• Documentation & Data Entry: Maintain accurate resident profiles, intake paperwork, and CRM database records in compliance with privacy regulations.

• Eligibility & Pre-Screening: Assist in collecting financial, insurance, and medical records required prior to resident move-in.

• Team Coordination: Liaise with nursing, dietary, and housekeeping teams to prepare resident rooms and ensure a seamless move-in day.

Qualifications:

• Education & Age: High school diploma or GED required; minimum 18 years old.

• Experience: 1+ years in senior living, assisted living, healthcare administration, or customer service/hospitality roles.

• Skills: Proficiency in computer/EHR/CRM systems, strong attention to detail, clear communication, and an empathetic, customer-focused demeanor.

• Physical Demands: Ability to stand and walk for extended periods while conducting tours; lift up to 25 lbs.