Admissions Assistant

Epic Healthcare; San Fernando (CA); On-site; USD 36,000 - 50,000; Full time

Job summary

Epic Healthcare is seeking an Admissions Assistant to coordinate intake, referrals, and inquiries for prospective residents in our senior living community. You will greet families, conduct tours, and manage move-ins with interdisciplinary care teams to ensure smooth transitions.

The role requires 1+ year experience in senior living, healthcare administration, or customer service, along with a high school diploma or GED.

Qualifications

• High school diploma or GED required; minimum 18 years old.
• 1+ years in senior living, assisted living, healthcare administration, or customer service/hospitality roles.
• Proficiency in computer/EHR/CRM systems, strong attention to detail, clear communication, and an empathetic, customer-focused demeanor.

Responsibilities

• Intake & Move-In Coordination: Greet prospective residents and families, assist with move-in packets, and guide families through the onboarding process.
• Tours & Inquiries: Answer prospective resident inquiries, provide community information, and lead campus tours when needed.
• Documentation & Data Entry: Maintain accurate resident profiles, intake paperwork, and CRM database records in compliance with privacy regulations.
• Eligibility & Pre-Screening: Assist in collecting financial, insurance, and medical records required prior to resident move-in.
• Team Coordination: Liaise with nursing, dietary, and housekeeping teams to prepare resident rooms and ensure a seamless move-in day.

Skills

CRM systems

Attention to detail

Clear communication

Empathetic demeanor

Education

High school diploma or GED

Job description

The Admissions Assistant coordinates the intake, referral, and inquiry process for prospective residents entering our senior living community. This role serves as a welcoming primary contact for families and residents, facilitating smooth transitions by managing intake documentation, conducting tours, and coordinating move-ins with interdisciplinary care teams.

Key Responsibilities:

• Intake & Move-In Coordination: Greet prospective residents and families, assist with move-in packets, and guide families through the onboarding process.

• Tours & Inquiries: Answer prospective resident inquiries, provide community information, and lead campus tours when needed.

• Documentation & Data Entry: Maintain accurate resident profiles, intake paperwork, and CRM database records in compliance with privacy regulations.

• Eligibility & Pre-Screening: Assist in collecting financial, insurance, and medical records required prior to resident move-in.

• Team Coordination: Liaise with nursing, dietary, and housekeeping teams to prepare resident rooms and ensure a seamless move-in day.

Qualifications:

• Education & Age: High school diploma or GED required; minimum 18 years old.

• Experience: 1+ years in senior living, assisted living, healthcare administration, or customer service/hospitality roles.

• Skills: Proficiency in computer/EHR/CRM systems, strong attention to detail, clear communication, and an empathetic, customer-focused demeanor.

• Physical Demands: Ability to stand and walk for extended periods while conducting tours; lift up to 25 lbs.