Admissions Advocate: Guide Prospective Students to Success

University of La Verne; United States; On-site; USD 30,000 - 32,000; Full time

Job summary

The Admission Specialist at the University of La Verne coordinates prospective student outreach for undergraduate, transfer, and graduate programs. You will guide applicants through the application process, complete data entry in the student information system, and schedule meetings with admission counselors.

Responsibilities include high-volume phone calls, verifying transcripts and documents, processing applications, and providing first-line customer service to prospective students and

Qualifications

• Experience making high volume phone calls.
• CRM software knowledge.

Responsibilities

• Respond to inquiries via phone, email, text message and in-person regarding admission requirements.
• Enter event inquiry data into CRM system.
• Guide prospective students through the application process and required documentation.
• Schedule prospective student meetings with admission counselors.
• Process and review incoming applications for completeness and accuracy.
• Verify transcripts, test scores, and supporting documents meet admission requirements.
• Enter application data into CRM system and maintain accurate records.
• Follow up with incomplete applicants for missing materials.
• Prepare admission decision packets for all populations (undergraduate, graduate, and regional and online campuses).
• Maintain filing system for application materials and admission records.
• Generate reports for EM leadership on new inquiry contact, completed applications, and application completion.
• Support admission counselors with research, presentation materials, and event planning.
• Serve as initial point of contact for prospective students and families.
• Provide general information about academic programs, campus life, and admission timelines.
• Direct complex inquiries to appropriate admission counselors or departments.
• Maintain professional and welcoming demeanor in all interactions.
• Periodically assist with on the road recruitment activities as directed by Enrollment Management Leadership.
• Other duties as assigned by Enrollment Management Leadership.

Skills

High-volume phone calls

CRM software knowledge

Job description

The Admission Specialist at the University of La Verne coordinates prospective student outreach for undergraduate, transfer, and graduate programs. You will guide applicants through the application process, complete data entry in the student information system, and schedule meetings with admission counselors.

Responsibilities include high-volume phone calls, verifying transcripts and documents, processing applications, and providing first-line customer service to prospective students and