Admissions Advisor

Kaplan; United States; Remote; USD 31,000 - 79,000; Full time

Job summary

A leading education company is seeking an Admissions Advisor to guide prospective students through the admissions process. Responsibilities include advising students, maintaining records, and ensuring compliance with regulations. The role offers remote work flexibility and a competitive benefits package, making it an excellent opportunity for motivated individuals.

Benefits

Remote work for flexible work/life balance

Retirement plan with company contributions

Tuition assistance and discounts

Comprehensive health benefits

Generous Paid Time Off

Qualifications

• Bachelor's Degree required.
• Experience in Sales, Admissions, Call Center, or Customer Service preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Advise and counsel students through the Admissions process.
• Maintain compliance with corporate and federal regulations.
• Provide accurate information regarding academic programs.

Skills

Organizational skills

Communication skills

Customer service

Sales experience

Adaptability

Education

Bachelor's Degree

Job description

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Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The Admissions Advisor is responsible for advising and counseling prospective students over the phone and/or via email and chat technology. Utilizing the university's admissions process, this role provides accurate information regarding academic programs, application requirements, and enrollment procedures. The advisor maintains the highest levels of integrity and customer service throughout the student's experience at Purdue University Global.

Key Job Responsibilities

• Advise and counsel students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start.
• Conduct interviews and evaluate each prospective student based on needs, desires, interests, qualifications, motivations, and commitments.
• Convey accurate, independently verifiable information to enable applicants to make well-informed decisions.
• Maintain compliance with all applicable corporate, state, and federal regulations for Admissions as prescribed by Purdue University Global and the Department of Education.
• Maintain continual contact with students, providing excellent customer service throughout their journey.
• Provide accurate and timely information regarding academic programs, application, and enrollment procedures.
• Stay current with program changes and participate in self-improvement and career development programs.
• Ensure prospective students have realistic expectations by adhering to established standards for Admissions.
• Act ethically and with integrity, fulfilling all requirements of the Purdue University Global Admissions Code of Conduct.
• Facilitate interdepartmental communication to enhance the Admissions process and foster a team-oriented environment.
• Maintain accurate student records during the Admissions process and forward them to relevant departments.
• Assist other Admissions team members and perform other duties as assigned.

Minimum Qualifications

• Bachelor's Degree.
• Experience in Sales, Admissions, Call Center, or Customer Service. Outbound call center experience preferred.
• Ability to work in a fast-paced, metrics-driven environment.
• Excellent organizational and communication skills.
• Results-driven, motivated, self-starting, and adaptable.
• Availability to work some evenings and/or weekends based on business needs.

We Offer a Competitive Benefits Package Including

• Remote work for flexible work/life balance.
• Retirement plan with company contributions (8-10%).
• Tuition assistance and discounts through Our Gift of Knowledge Program.
• Comprehensive health benefits starting day one.
• Generous Paid Time Off including holidays, vacation, personal, and sick leave, plus volunteer and diversity days.

Salary Grade A: $31,200 to $78,600, based on experience and skills.

Location

Remote/Nationwide, USA.

Additional Details

Kaplan values diversity and is an equal opportunity employer. We consider qualified applicants regardless of background, and we comply with all applicable laws and regulations regarding background checks and fair employment practices.