Admissions & Access Leader — Assistant Director

Washington-Regional-Medical-Center; Fayetteville (AR); On-site; USD 120,000 - 150,000; Full time

Job summary

Washington Regional Medical Center in Northwest Arkansas seeks an Assistant Director of Admissions to lead patient access across the hospital, emergency department, ambulatory surgery center, and specialty admissions areas. The role emphasizes accurate registration, timely throughput, courteous service, and strong cross‑department collaboration.

The ideal candidate has a bachelor’s degree in healthcare administration or related field, at least five years in hospital admissions with three years

Qualifications

• Bachelor’s degree in healthcare administration or related field required.
• Five (5) years of progressive experience in hospital admissions, patient access, registration, or front-end revenue cycle operations.
• At least three (3) years of leadership experience.
• Experience overseeing multiple access points (inpatient, emergency, outpatient, surgical, specialty admissions).
• Knowledge of insurance verification, prior authorization, EMTALA, payer requirements, denial prevention, and patient access technology workflows.

Responsibilities

• Provide operational oversight for admissions and patient access across the main hospital, ED, LAB, ambulatory surgery center, and specialty admissions areas.
• Lead daily workflows for registration, point of service collections, and bed placement coordination.
• Partner with department leaders to improve patient flow, admission throughput, and communication across access points.
• Supervise, mentor, and develop admissions leaders and staff, including hiring, onboarding, scheduling, coaching, and performance management.
• Monitor KPIs such as registration accuracy, productivity, wait times, upfront collections, and denial prevention metrics.
• Collaborate with denials, billing, utilization review, and managed care to improve clean claim outcomes.
• Ensure compliance with federal/state/payer regulations and organizational policies (HIPAA, EMTALA, price transparency).
• Standardize workflows, policies, training, and quality assurance across admission areas; address specific operational needs.
• Serve as escalation resource for patient/physician/department concerns related to admissions and service recovery.
• Assist with budgeting, staffing plans, technology optimization, reporting, audits, and special projects to advance performance.

Skills

Leadership

Communication

Process improvement

Strategic planning

Staff development

Education

Bachelor’s degree in healthcare administration

Bachelor’s degree in business administration

Master’s degree preferred

Job description

Washington Regional Medical Center in Northwest Arkansas seeks an Assistant Director of Admissions to lead patient access across the hospital, emergency department, ambulatory surgery center, and specialty admissions areas. The role emphasizes accurate registration, timely throughput, courteous service, and strong cross‑department collaboration.

The ideal candidate has a bachelor’s degree in healthcare administration or related field, at least five years in hospital admissions with three years