Admission Operations Specialist

Sul Ross State University; California (MO); On-site; USD 33,000 - 40,000; Full time

Job summary

Sul Ross State University is seeking an Admission Operations Specialist in Alpine to oversee undergraduate and graduate admissions processing. You will manage transcripts, data entry, and documentation, ensuring timely and accurate enrollment while protecting student privacy under FERPA.

The role requires a Bachelors Degree and at least two years in admissions, enrollment management, or related customer service, with occasional evenings or weekends as needed.

Qualifications

• Bachelora00Degree from an accredited institution.
• Two years of experience in admissions, enrollment management, student services, records processing, data management, or a related customer service environment.

Responsibilities

• Manages daily admissions operations, ensuring accurate processing of applications, documents, and records in Banner 9 and EMP.
• Reviews applications, transcripts, and supporting documentation to verify eligibility and process admissions decisions.
• Uploads and maintains admissions documents in the CRM; tracks student interactions and updates records.
• Generates reports to support enrollment initiatives and data integrity.

Education

Bachelora0a0Degree

Job description

Job Title

Admission Operations Specialist

Location

Alpine

Job No.

998869

Salary

$36,750

Required

• Bachelor’s Degree from an accredited institution.
• Two years of experience in admissions, enrollment management, student services, records processing, data management, or a related customer service environment.

Preferred

• Business Administration, Computer Science, Education, or related field.
• Knowledge of university admissions, enrollment, or student services operations and familiarity with the day-to-day functions of a higher education institution.
• Experience working in a higher education environment, particularly in admissions, registrar/records, financial aid, or enrollment services; experience working with student information systems, CRM platforms, or data management processes; experience supporting college students or applicants; and ability to travel or work occasional evenings and weekends as needed.

Primary Responsibilities

Function: The Admissions Operations Specialist provides operational support for undergraduate and graduate admissions and is responsible for the accurate, timely, and efficient processing of student applications and admissions documentation. The position manages incoming transcripts and other required admissions documents, performs data entry and data cleanup, maintains student records, and executes admissions-related processes within Banner 9 and the Enrollment Marketing Platform (EMP). The position monitors and processes undergraduate applications from initial inquiry through completion of the admissions process, ensuring that required documentation and admissions requirements are accurately recorded and appropriately processed. This position also serves a key role in maintaining data integrity and supporting the efficient operation of the admissions process.

Scope: Responsible university-wide for processing undergraduate and graduate admissions materials and maintaining accurate student records across Banner 9 and EMP . Reviews transcripts, immunization records, and other admissions documentation; verifies admission eligibility and enrollment requirements; resolves data discrepancies; maintains data integrity; and generates reports to support the enrollment process.

Essential Job Functions

• Manages daily admissions operations, ensuring accurate and timely processing of applications, documents, and applicant records in Banner 9 and EMP . |
• Reviews applications, transcripts, and supporting documentation to verify admission eligibility and process timely admission decisions. |
• Processes admissions requirements for undergraduate and graduate student populations in accordance with university policies and procedures. |
• Uploads and maintains admissions documents in the university CRM ; documents student interactions and updates application records as needed. |
• Reviews and resolves data discrepancies, maintains data integrity, and performs data cleanup across admissions systems. |
• Coordinates with university faculty and staff across campuses to resolve admissions-related issues and support enrollment processes. |
• Generates and executes reports to support admissions operations, data accuracy, and enrollment initiatives. |
• Maintains knowledge of the full enrollment process and cross-trains with other Enrollment Management staff to provide coverage and support as needed. |
• Maintains regular and punctual attendance, completes required training and professional development, and provides scheduling or out-of-office information as required. |
• Protects student privacy and maintains confidentiality in accordance with FERPA and university policies. |
• Non-Essential: Participates in recruitment activities, enrollment events, and other university or college-wide initiatives; performs other duties as assigned by Enrollment Management leadership.

Other duties may be assigned to this position on a regular or occasional basis to respond to the needs of the university.

Expectation of Quality

Employee will support the mission of Sul Ross State University by providing high-quality, professional services, timely responses, and solutions to customer requests.

Key Competencies

(Knowledge Skills and Abilities)

Demonstrated commitment to the mission of Sul Ross State University. Knowledge of undergraduate admissions processes, enrollment procedures, and higher education operations. Proficiency with computers and Microsoft Office applications, with the ability to learn and effectively use Banner 9, EMP , and other university systems. Strong verbal, written, organizational, analytical, and problem-solving skills. Ability to accurately process and manage high volumes of information and maintain attention to detail. Ability to provide professional and responsive customer service by phone, email, and other communication platforms. Ability to work independently and collaboratively, manage multiple priorities, meet deadlines, and remain professional in a fast-paced environment.

Physical Requirements

This position typically works in an office environment, requiring prolonged periods of sitting at a desk while using a computer. The role demands frequent use of hands and fingers to operate a keyboard, mouse, and other office equipment. Visual acuity is essential for reading and interpreting data on computer screens. Clear verbal communication skills are necessary for interacting with colleagues and employees. Additionally, the job may involve occasional mobility around the office and attending meetings. Occasional evening or weekend work may be required.

Working Conditions

Exempt from overtime provisions. Position is Security Sensitive. Current driver’s license and driving record acceptable to the University must be maintained as a condition of employment; must have personal transportation’ must be willing to work some evenings and weekends’ some overnight travel throughout Texas.

Security Sensitive

This position is classified as Security-Sensitive and is thereby subject to the provisions of Texas Education Code §51.215 and Texas Government Code §411.094, which authorize employers to obtain and review criminal history record information for applicants.

Responsible for personal safety and the safety of others; must exercise due caution and practice sate work habits at all times.

Other Information

Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance.

An Equal Opportunity/Affirmative Action Employer

It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.

Notice of Availability of the Annual Security & Fire Safety Report

The report contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-campus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

A paper copy of the report will be provided upon request. If you would like to receive a paper copy, you can contact the Office of Student Life, located on the Alpine Campus in the Morgan University Center, Room 211 or you can request that a copy be mailed to you by calling 432-837-8424 or emailing [e-mail].

About SRSU

Our campuses span a fascinating part of Texas—Alpine, in the heart of the beautiful Big Bend area, and Del Rio, Eagle Pass and Uvalde along the vibrant, bicultural Texas/Mexico border.

What you’ve heard is true – there is something very special about the areas we serve in our great State, and Sul Ross State University is vital to the continued growth and progress of our students and the communities we serve.

Sul Ross State provides students with the education they need to translate their passions into a fulfilling career. This life-changing experience has a multi-generational impact, transforming the lives of our students, their families and positively impacting the communities in which they reside. We value learning and strive to provide high quality education in a welcoming, supportive environment. We take pride in the fact that we serve a diverse population including many first-generation college students as well as non-traditional students, international students, student-athletes and graduate students.

From teaching, coaching and law enforcement, to science, ranch management and the Fine Arts, SRSU offers more than 60 undergraduate and graduate degree programs. Known as the Frontier University of Texas, Sul Ross encourages each student to explore their own frontiers and to exceed their educational, personal and professional goals.

For more information about how we’re strategizing for the future, I invite you to visit www.sulross.edu .

Required Documents

• Resume
• Letter of Intent

Optional Documents

• Letter of Recommendation (1)
• Transcripts
• Letter of Recommendation (2)
• Letter of Recommendation (3)
• Transcript 2
• Transcript 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you legally authorized to work in the US?
  • Yes
  • No
• * Will you now or in the future require Sul Ross State University to provide employment visa sponsorship to obtain or maintain your employment eligibility in the US?
  • Yes
  • No
• If yes, please indicate the type of employment authorization or visa sponsorship you anticipate needing.

  (Open Ended Question)