Admission Counselor (Night Shift)

Lancaster-Behavioral-Health-Hospital; Lancaster (Lancaster County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision plans

Tuition reimbursement

401(k) with company match

Career development

Job summary

Lancaster Behavioral Health Hospital seeks Admissions Counselors to support its inpatient psychiatric services. You will handle triage calls, gather essential information, and determine admission needs. You will coordinate with insurance providers and the care team to ensure smooth access to services.

Applicants should have a PA RN license or relevant master’s degree and background in crisis intervention or intake. Prior inpatient experience is helpful but not required.

Qualifications

• Experience in intake, assessment and crisis intervention with psychiatric population.
• Experience in inpatient settings preferred but not required.
• Strong communication and referral skills.

Responsibilities

• Answer calls with appropriate greeting and collect clinical, demographic and insurance information.
• Perform telephonic risk screening to assess suicidality/homicidality in crisis.
• Determine appropriate admission level and provide referrals as needed.
• Interface with insurers to verify eligibility and authorizations.
• Conduct walk-in and scheduled assessments and coordinate with reviewing psychiatrist.

Skills

Intake & assessment

Crisis intervention

Communication

Education

PA RN license

Master’s degree in Counseling/Psychology/Human Services

MSW

Job description

Responsibilities

Lancaster Behavioral Health Hospital (LBHH) is a 126-bed, inpatient psychiatric hospital and start-up joint venture between Lancaster General Health/Penn Medicine and Universal Health Services.

In addition to a general adult unit and dedicated adolescent unit, the facility offers services for treating those with co-occurring disorders on the psychiatric-medical unit, an intensive adult unit to care for those with severe conditions, as well as a women’s trauma unit.

Admissions Counselors are responsible for completing the following duties and tasks:

• Answers telephone using the appropriate greeting and attempts to obtain all pertinent clinical, demographic and insurance information from the caller to determine caller’s needs. Keeps aware of calls waiting in the queue which require immediate attention.
• Performs telephonic risk screening to determine level of suicidality/homicidality with caller in crisis.
• Demonstrates knowledge of admission criteria for inpatient and outpatient levels of care and is able to determine appropriate service recommendations for each individual. Provides referral recommendations to appropriate resources whenever a caller is not appropriate for Lancaster Behavioral Health Hospital services.
• Interfaces with insurance companies to obtain and/or verify eligibility and authorizations for services and relays information to the UR Department via the admission billing packet.
• Conducts walk-in and scheduled assessments, coordinates with the reviewing psychiatrist, and makes appropriate clinical recommendations for the individual seeking care. Conducts assessments for pre-accepted patient transfers (direct admits) coming from hospitals and other approved referral sources.

What do our current staff value at LBHH?

• An environment that puts patient care first.
• Having the opportunity to grow, learn, and advance in your career.
• There are very robust continuing education options and opportunities.
• Supportive and responsive leadership.
• Competitive salary and comprehensive benefits package.

What’s in it for me?

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Robust tuition reimbursement
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries!
• An opportunity to make a difference every single day.

Qualifications

What Does LBHH Require for this Role?

• A valid State of Pennsylvania Nursing (RN) (Registered Nurse) License, Master’s degree in Counseling, Psychology or Human Services field, or Masters in Social Work.
• Prior intake, assessment, admission and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.
• Previous psychiatric, behavioral or mental health experience is helpful but not required.

Lancaster Behavioral Health Hospital: Treatment. Compassion. Hope. Today, tomorrow and always.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.