Admission Coordinator (62359)

Paycom - ATS; Colorado Springs (CO); On-site; USD 3,306,000 - 3,720,000; Part time

Job summary

Diversus Health in Colorado Springs is seeking a part-time Behavioral Health Coordinator to manage crisis referrals and coordinate placements and care. This role engages with clients, families, and partners to ensure timely access to services.

Responsibilities include triage, interagency coordination, and documenting interactions in the EHR. Requires a 4-year degree in a health field and the ability to work Saturdays and Sundays.

Qualifications

• Bachelor’s degree in behavioral health or healthcare field or equivalent experience.
• At least 1 year of volunteer or professional behavioral health experience preferred.
• Desire to work with people who have mental illness.
• Understanding of systems of care and integration of physical and behavioral health.
• Ability to adapt to different organizational cultures (primary care, etc.).
• Ability to take initiative and use critical thinking to solve problems.
• Excellent verbal and written communication; strong rapport skills.
• Proficiency in MS Word and Excel (25+ wpm).
• Embodies Diversus Health’s core values: teamwork, solution-minded, impact, integrity.

Responsibilities

• Manage incoming calls and referrals; triage and connect clients with needs.
• Coordinate placement, referral, and admission through calling and agency partners.
• Manage Diversus Health Emergency Response communications.
• Maintain ongoing client and provider communications; update placement info.
• Coordinate with clinical team to provide crisis care in community settings.
• Review referrals for ATU level of care; arrange nursing reports and transport.
• Refer crisis walk-in center clients for internal/external placement.
• Obtain initial insurance pre-authorizations for accepted clients.
• Document all client interactions in the EHR system; ensure data accuracy.
• Support continuity of care and safety; conduct follow-up calls.

Skills

Verbal communication

Written communication

Initiative

Critical thinking

Teamwork

Rapport building

Adaptability

Problem solving

Education

Bachelor’s degree in behavioral health or healthcare

1 year volunteering or professional experience in behavioral health

Tools

Microsoft Word

Excel

Job description

Job Details: Job Location: Lighthouse 115 Parkside - Colorado Springs, CO 80910, Position Type: Part Time, Education Level: 4 Year Degree, Salary Range: $24.00 - $27.00 Hourly, Job Shift: Day, SHIFT: Saturday and Sunday - 7AM - 7PM

FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.

Job Summary: As a key member of our multidisciplinary team, you will manage incoming calls and referrals from individuals in crisis, concerned community members, and partner organizations- ensuring timely triage, placement, and care coordination. You’ll use your knowledge, judgment, and collaborative spirit to support those navigating behavioral health challenges, working closely with internal teams and external providers to provide appropriate services and resources.

Essential Functions:

• Is the point of contact for the incoming calls and assists with identifying and connecting client with immediate and ongoing needs; maintains working knowledge of community resources and acts as a broker between clients, the community and caregivers.
• Works as part of a multidisciplinary team to provide placement, referral, and admission, through phone and referring agencies.
• Manages Diversus Health Emergency Response communications.
• Facilitates ongoing communication with clients and referring providers to update placement information and communicates with client family members to provide updates on client care.
• Coordinates with clinical team to provide care to clients in crisis in the community, in coordination with outpatient care, and 988 hotline.
• Receives and reviews all incoming referrals for ATU level of care.
• Accepts appropriate referrals for ATU placement based on established criteria and coordinates with referring agencies for nursing reports and transportation to ATU.
• Refers clients at the crisis walk-in center for internal and external placement.
• Obtains initial insurance pre-authorizations for accepted clients.
• Maintains accurate documentation of all client interactions in the electronic health record system.
• Supports continuity of care and promotes safety and stability in crisis situations.
• Help with ongoing continuity of care through follow-up calls.

Qualifications: Knowledge/Skills/Abilities:

• Bachelor’s Degree in a behavioral health or healthcare related field or equivalent experience.
• One year of volunteer or professional experience in the behavioral health field, preferred
• Desire to work with people who have mental illness
• A thorough understanding of systems of care and integration of physical and behavioral health
• Adapts to differences in organizational cultures (primary care, substance use, social services, etc.)
• Ability to take initiative and use critical thinking to solve problems independently
• Excellent verbal and written communication skills and can easily build rapport
• Proficient in Microsoft word and Excel and can type at least 25+ w.p.m.
• Embodies Diversus Health’s Core Values:
  • Teamwork:We achieve more together.
  • Solution-Minded:We embrace problems as opportunities.
  • Impactful:We inspire positive outcomes.
  • Integrity:We commit to do what is right