Admission Concierge Guide

SCAD; Atlanta (GA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

SCAD in Atlanta is seeking an Admission Concierge Guide to support in-person and virtual recruitment, tours, information sessions, and special events. You will engage with prospective students, families, teachers, counselors, and alumni across SCAD locations, coordinating LivePerson shifts and virtual sessions.

The role requires a Bachelor’s degree, ability to work Tue–Sat, travel 10–20%, and willingness to travel to represent the university at school events.

Qualifications

• Bachelor’s degree required.
• Ability to work Tue–Sat.
• Must travel 10–20% of the time.

Responsibilities

• Identify and recruit high-quality students for all locations and market segments.
• Build networking opportunities with teachers, counselors, students, parents, and alumni through outreach.
• Maintain prompt follow-up communication with prospective students about the university and admission process.
• Use the university's web chat tool to maximize outreach and support LivePerson shifts.
• Ensure the highest proportion of right-fit students complete their applications and understand SCAD opportunities.
• Meet with prospective visiting students, lead university tours, attend SCAD Days and special events.
• Participate in admission training and stay current with policies, events, and programs of study.
• Develop partnerships with admission advisers and provide leadership feedback.
• Occasionally travel to represent SCAD at school events and information sessions.

Skills

Advanced communication

Customer service

Education

Bachelor’s degree

Tools

LivePerson

Web chat tool

Job description

As an admission concierge guide, you will play a vital role in both in-person and virtual recruitment efforts, such as LivePerson shifts and virtual information sessions. You’ll also provide coverage for summer programs and other admission events.

To support the admission team, you’ll:

• Identify and recruit high-quality students for all locations and market segments
• Build and create networking opportunities with teachers, counselors, students, parents, and alumni through prospect outreach and individualized attention
• Maintain prompt follow-up communication with prospective students to provide information and answer questions about the university and the admission process
• Use the university's web chat tool to maximize outreach across all SCAD locations and support the virtual recruitment team with Liveperson shift coverage
• Ensure the highest proportion of right-fit students complete their applications and fully understand the opportunities at SCAD

As a concierge guide, you’ll:

• Meet with prospective visiting students, lead university tours, attend all SCAD Days, and participate in special events as needed
• Actively participate in admission training sessions and stay current with university policies, events, accolades, and programs of study
• Develop a strong partnership with admission advisers to involve them in recruitment activities and regularly provide leadership with feedback and ideas
• Occasionally travel to represent the university to prospective students at school-specific events, information sessions, and similar events
• Maintain flexibility throughout the recruitment year to support institutional and personal growth

Candidates should have:

• Advanced communication and customer service skills

Minimum qualifications:

• Bachelor’s degree
• Ability to work Tues.–Sat.
• Ability to travel as needed

Travel required:

• 10–20%

Work hours:

The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.