Admission and Enrollment Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 35,000 - 42,000; Full time

Job summary

Tidewater Community College is seeking an Admission and Enrollment Specialist to support the Office of Admission and Enrollment Services. You will process admissions applications, scan documents, and handle registrations and related tasks, contributing to college-wide recruitment efforts.

The role requires coordinating with campus staff, training part-time personnel, and ensuring FERPA-compliant processes during peak enrollment periods. This on-site position offers stable hours and benefits.

Qualifications

• Knowledge of effective customer services techniques.
• Ability to work with students from diverse backgrounds.
• Ability to work as a team member in a fast-paced environment.
• Knowledge and ability to interpret, apply and communicate college policies and procedures.
• Knowledge of recruitment and college matriculation process.
• Ability to train and support part-time staff and student workers.
• Ability to collaborate with campus faculty, staff, and offices.
• Ability to organize and maintain files.
• Experience with Microsoft Office Suites.
• Experience in Higher Education.

Responsibilities

• Support the Office of Admission and Enrollment Services as prescribed.
• Process applications for admissions and scan admissions documents.
• Process registrations and related documents.
• Serve as part of the college-wide recruitment team.
• Act as the alternative domicile officer as needed.
• May assist with other duties during peak enrollment periods.

Skills

Customer service techniques

Diversity and inclusion

Teamwork in fast-paced environment

Policy interpretation

Recruitment and matriculation process

Training and supporting staff

Campus collaboration

File organization

Microsoft Office Suites

Higher Education experience

Tools

Microsoft Office

Job description

Working Title Admission and Enrollment Specialist

Role Title Education Support Spec II

Role Code 29143-SW

FLSA Nonexempt Pay Band 03

Position Number 29500061

Agency Tidewater Community College Division Tidewater Community College (Div)

Work Location Virginia Beach - 810

Hiring Range $35,012 - $42,000, commensurate w/ experience.

Emergency/Essential Personnel No

EEO Category 5-Paraprofessionals Full Time or Part Time Full Time

Telework options: -Telework options are subject to change based on business needs- No

Bilingual or multilingual skill requirement or preference? No

Monday – Friday from 8:30 a.m. to 5:00 p.m. Some evenings and weekends may be required during peak enrollment periods.

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The purpose of this position is to support the Office of Admission and Enrollment Services. The incumbent implements and executes policies and procedures prescribed by the Office of Admissions and Enrollment, to include processing applications for admissions, scanning admissions documents, processing registrations and, related documents, servicing as part of the college-wide recruitment team and, serving as the alternative domicile officer.

Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Knowledge of effective customer services techniques
• Ability to work effectively and communicate with students of diverse backgrounds
• Ability to work as a team member in a fast-paced environment
• Knowledge and ability to interpret, apply and communicate VCCS, FERPA, and college policies and procedures as it relates to admission, enrollment, records and grades
• Knowledge of recruitment and college matriculation process, especially as applied to community college education
• Ability to train and support part-time staff and student workers in carrying out the functions of the admissions office which includes information programs, campus tours, and accurate completion of admissions documents
• Ability to collaborate with campus faculty, staff, and college-wide offices to plan and implement student recruitment and admissions activities
• Ability to organize and maintain files
• Experience with Microsoft Office Suites
• Experience in Higher Education

• Experience in Admission and Enrollment Services
• Experience with student recruitment
• Community College experience

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.