Admission and Discharge Specialist, Hamilton Primary Care Center

North Mississippi Health Services; Hamilton (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

North Mississippi Health Services is seeking an Admission & Discharge Specialist to manage patient admission and discharge activities, collect patient information and payments, and support scheduling and billing for a smooth patient flow.

Responsibilities include greeting patients, verifying demographics and insurance, handling payments, and coordinating referrals with healthcare providers to ensure high-quality care and compliance with policies.

Qualifications

• Greets patients in a positive, helpful, and courteous manner.
• Obtains demographic and insurance information in a timely and professional manner.
• Assists patients with questions about Patient Portal.

Responsibilities

• Greets patients in a positive, helpful, and courteous manner.
• Answers and directs calls to appropriate personnel; takes messages as needed.
• Directs visitors and physician office patients to correct locations.
• Assists patients with questions about Patient Portal.
• Ensures waiting area and front desk are organized and presentable.
• Obtains demographic and insurance information in a timely and professional manner.
• Verifies/updates personal and demographic information; assists with appointment information.
• Reviews paperwork such as privacy acknowledgement and financial responsibility forms.
• Collects and witnesses signatures on patient paperwork; posts payments and provides receipts.
• Prints and applies armbands to patients; escorts patients to rooms or services.
• Reviews/researches/corrects/reports all rejected interface data; resolves billing edits.
• Properly maintains up-to-date office supplies and stock.
• May manage patient referrals and coordinate with providers; travel between locations may be necessary.

Skills

Customer service

Communication skills

Organization

Education

High school diploma or equivalent

Tools

Registration systems

Patient Portal

Job description

Posting Description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Summary

The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience.

Job Functions

Customer Service:

• Greets patients in a positive, helpful, and courteous manner.
• Answers and directs calls to appropriate personnel; takes messages as needed.
• Directs visitors and physician office patients to correct locations.
• Assists patients with questions about Patient Portal.
• Ensures waiting area and front desk are organized and presentable.
• Obtains demographic and insurance information in a timely and professional manner.

Admission

• Verifies/updates personal information, demographic information, assists with appointment information upon request.
• Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
• Obtains and scans insurance card(s) into applicable database.
• Verifies insurance eligibility/benefits information and updates in Registration systems.
• Collects and witnesses required signatures on patient paperwork.
• Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments.
• Prints and applies armbands to patients (if applicable).
• Escorts patients or arranges for transport to assigned room or service area.

Discharge

• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested.
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
• Collects/posts payment on account (if necessary) and provides receipt for payments.

Reporting/Recordkeeping

• Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal).
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner.
• Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information).Prepares and documents deposits.

Bill Edit Review

• Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc.).
• Resolves all billing edits.

Supplies

• Properly maintains up-to-date office supplies and stock.

Referrals

• May be asked to manage patient referrals inside and outside systems, schedules appointments, and communicates with health care providers to ensure seamless transitions in patient care.
• Responsibilities may include reviewing medical records obtaining necessary medical records and scans and facilitating communications between referring and healthcare professionals. Travel between locations may be necessary based on operational needs

Regulation

• Adheres to NMHS Policies/Procedures/Guidelines.
• Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes.