Admission & Discharge Specialist, DTC, Reg/PT

North Mississippi Health Services; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

North Mississippi Health Services is seeking an Admission & Discharge Specialist to manage patient admission and discharge activities with a welcoming, professional approach. You will collect demographic and insurance information, process payments, and support scheduling while maintaining accurate records across multiple systems.

Role requires strong communication and organizational skills, the ability to handle billing review tasks, and coordination of referrals and patient flow.

Qualifications

• Excellent communication and organizational skills.
• Customer service mindset and professional demeanor.

Responsibilities

• Manage patient admission and discharge activities with accuracy.
• Collect demographic and insurance information and process payments.
• Support scheduling and record-keeping across multiple systems.
• Provide financial counseling and charity application assistance as needed.
• Maintain supplies and assist with referrals, if required.
• Adhere to policies, procedures and regulatory guidelines.

Job description

Posting Description

We believe a career is more than just a career - it's a calling. Our teammates' "True North" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

JOB SUMMARY
The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience.
JOB FUNCTIONS
Customer Service:

• Greets patients in a positive, helpful, and courteous manner.
• Answers and directs calls to appropriate personnel; takes messages as needed.
• Directs visitors and physician office patients to correct locations.
• Assists patients with questions about Patient Portal.
• Ensures waiting area and front desk are organized and presentable.
• Obtains demographic and insurance information in a timely and professional manner.
  Admission:
• Verifies/updates personal information, demographic information, assists with appointment information upon request.
• Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
• Obtains and scans insurance card(s) into applicable database.
• Verifies insurance eligibility/benefits information and updates in Registration systems.
• Collects and witnesses required signatures on patient paperwork.
• Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments.
• Prints and applies armbands to patients (if applicable).
• Escorts patients or arranges for transport to assigned room or service area.
  Discharge:
• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested.
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
• Collects/posts payment on account (if necessary) and provides receipt for payments.
  Reporting/Recordkeeping:
• Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal).
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner.
• Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information).
• Prepares and documents deposits.
  Bill Edit Review:
• Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc.).
• Resolves all billing edits.
  Supplies:
• Properly maintains up-to-date office supplies and stock.
  Referrals:
• May be asked to manage patient referrals inside and outside systems, schedules appointments, and communicates with health care providers to ensure seamless transitions in patient care.
• Responsibilities may include reviewing medical records obtaining necessary medical records and scans and facilitating communications between referring and healthcare professionals.
  Travel between locations may be necessary based on operational needs
  Regulation:
• Adheres to NMHS Policies/Procedures/Guidelines.
• Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes.