Specialist- Admission & Discharge

North Mississippi Medical Center, Inc; Tupelo (MS); On-site; USD 38,000 - 42,000; Full time

Job summary

North Mississippi Health Services is seeking an Admission & Discharge Specialist at the West Tupelo Clinic to help patients navigate intake and discharge with professionalism. You will verify demographics, collect insurance information, support scheduling, and maintain accurate records.

This role requires strong communication, patient advocacy, and teamwork to ensure smooth patient flow and high-quality care, including billing review and payments.

Qualifications

• Strong organizational, customer service and communication skills required.
• Strong mathematical and problem-solving abilities required.
• Proficient with PC and MS Office applications (Word, Outlook) required.
• Strong interpersonal skills; must serve diverse patient populations.
• Detail-oriented and team-oriented; patient advocate.

Responsibilities

• Greet and assist patients, collect demographics and insurance information.
• Manage admissions and discharges, schedule and coordinate appointments.
• Review billing edits and ensure accurate patient records.
• Process deposits and receipts, and maintain patient records securely.
• Coordinate referrals and communicate with providers to ensure care transitions.
• Adhere to NMHS policies and regulatory requirements.
• Maintain front desk organization and patient flow.

Skills

Strong organizational skills

Customer service

Communication skills

Mathematical skills

Team-oriented

Patient advocacy

Tools

Microsoft Word

Microsoft Outlook

Job description

We believe a career is more than just a career - it's a calling. Our teammates' "True North" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Department: 78409750 West Tupelo Clinic

Work Shift: Days

Job Description:

The Admission & Discharge Specialist at North Mississippi Health Services is responsible for managing patient admission and discharge activities, including serving as a welcoming and professional representative, collecting necessary patient information and payments, supporting patient scheduling, and maintaining area supply stock. This role operates under the guidance of the area Supervisor/Team Lead and utilizes excellent communication and organizational skills to engage positively and effectively with patients, maintain accurate records, utilize systems to manage schedule and activities, and support claims and billing review to drive efficient patient flow and a high quality patient care experience.

Customer Service:

• Greets patients in a positive, helpful, and courteous manner.
• Answers and directs calls to appropriate personnel; takes messages as needed.
• Directs visitors and physician office patients to correct locations.
• Assists patients with questions about Patient Portal.
• Ensures waiting area and front desk are organized and presentable.
• Obtains demographic and insurance information in a timely and professional manner.

Admission:

• Verifies/updates personal information, demographic information, assists with appointment information upon request.
• Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
• Obtains and scans insurance card(s) into applicable database.
• Verifies insurance eligibility/benefits information and updates in Registration systems.
• Collects and witnesses required signatures on patient paperwork.
• Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments.
• Prints and applies armbands to patients (if applicable).
• Escorts patients or arranges for transport to assigned room or service area.

Discharge:

• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested.
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
• Collects/posts payment on account (if necessary) and provides receipt for payments.

Reporting/Recordkeeping:

• Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal).
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner.
• Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information).
• Prepares and documents deposits.

Bill Edit Review:

• Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc.).
• Resolves all billing edits.

Supplies:

• Properly maintains up-to-date office supplies and stock.

Referrals:

• May be asked to manage patient referrals inside and outside systems, schedules appointments, and communicates with health care providers to ensure seamless transitions in patient care.
• Responsibilities may include reviewing medical records obtaining necessary medical records and scans and facilitating communications between referring and healthcare professionals.

Regulation:

• Adheres to NMHS Policies/Procedures/Guidelines.
• Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes.

Knowledge Skills and Abilities:

• Strong organizational, customer service and communication (written and verbal) skills; required
• Strong mathematical skills and problem solving abilities; required
• Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
• Strong interpersonal skills; required
• Must have knowledge and skills to provide service to customer population to include infants, pediatrics, adolescents, adults and geriatrics; required
• Must be detail oriented
• Must be able to work well within a team-oriented structure
• Must serve as a patient advocate
• Must efficiently and accurately register, admit, transfer patients and maintain discharges
• Must maintain registration data for all patient encounters in multiple systems, charges reconciled, billing and registration edits resolved, and tasks completed in an effective and e