Administrator (Support & Operations)

HCL Technologies Limited; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, vision insurance

Paid time off and holidays

Job summary

HCLTech is seeking a Data Center FieldOps Technician to support MACs and data center cabling. The role involves hardware installation, labeling, power and network connectivity, asset management, and rigorous documentation.

Responsibilities include fiber termination, testing with OTDR/PMLS, on-call duties, and adherence to safety and security protocols while coordinating with project plans and vendors.

Qualifications

• High School diploma or GED or equivalent.
• Proficient with listed tools and fiber testing equipment.
• Skilled in terminating all connector types and methods for SMF/MMF.
• Experience in testing/troubleshooting MMF & SMF systems (OTDR & PMLS).
• Preferred 3–5 years fiber experience.
• Preferred Corning/FOA certifications.
• Preferred data center installation experience.

Responsibilities

• Support and complete all MACs for data center moves/adds/changes.
• Install hardware, labeling, power, and network connectivity.
• Record-keeping and daily work log entries; on-call duties may apply.
• Perform fiber termination, testing, and splicing as required.
• Coordinate equipment delivery, installation, and schedules per project plans.
• Maintain safety, security, and documentation standards.

Skills

Strong problem-solving

Critical thinking

Communication skills

Education

High School diploma or GED

Corning/FOA certifications (preferred)

Tools

OTDR

PMLS

Fiber termination tools

DCIM tools

Job description

Job Summary :Job Description: Data Center FieldOps Technician (RunOps Technician) Summary The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

Key Responsibilities

Key Sourcing Information : NA

Cabling & Termination

• Support and complete all scheduled data center Moves/Adds/Changes (MACs).
• Perform hardware installation MACs, including device labeling, power, and network cable connectivity.
• Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.
• Manage assets, auditing, and daily work log/ticket tracking.
• Provide smart-hands assistance within specified SLA response times (on-call duties may apply).
• Maintain a safe and secure operating environment and report violations.
• Maintain detailed documentation and record keeping.
• Follow site security protocols, badging requirements, and data protection procedures.
• Ensure proper logging, securing, and documentation of media storage devices.
• Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.
• Coordinate equipment/material receiving, shipping, and RMA processing.
• Provide vendor and security escorts as needed.
• Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.
• Support standard and emergency operating procedures for the data center.
• Provide status reporting on service availability, performance, and capacity utilization.
• Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.
• Coordinate equipment installation and delivery schedules per project plans.
• Perform on-call duties as needed.

Fiber Technician Specific Duties

• Basic copper termination skills required.
• Mount and install racks, patch panels, fiber optic hardware, and grounding.
• Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.
• Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.
• Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.
• Install fan-out kits including buffer tubes.
• Calculate end-to-end loss budgets per TIA/EIA standards.
• Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).
• Perform testing using OTDR, Fluke, and EFXO.
• Troubleshoot network issues using OTDR.
• Perform mechanical and fusion splicing with all fiber cable types.
• Perform building entrance splices, maintenance space, and direct buried splices.

Additional Requirements

• 25% travel required.
• Available to work shifts (8, 10, 12 hours), weekends, and holidays.

Physical and Mental Requirements

• Self-motivated, positive, professional, and proactive in process improvements.
• Promote company culture and mission.
• Proficient with required tools.
• Act as company liaison with customer representatives.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to work at heights, off ladders, in confined spaces.
• Lift up to 50 pounds and move up to 75 pounds.
• Good color vision, ability to read small print, and recognize audible signals.
• Willingness to travel as needed.

Education, Certification, License, and Skill Requirements

• High School diploma or GED equivalent.
• Proficient with listed tools.
• Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).
• Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).
• Preferred 3-5 years of fiber experience.
• Preferred industry certifications (Corning/FOA).
• Preferred data center installation experience.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies.

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year