Administrator - SITECH Operations

Macallister-Machinery-Company,-Inc.; Novi (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

MacAllister Machinery Co Inc. seeks a billing and sales coordination professional to lead all invoice activities, financial tracking, and process improvements for SITECH.

The role focuses on delivering accurate, timely invoicing across sales, parts, service, and rental, while collaborating with internal teams and external partners. Ideal candidates hold a bachelor’s degree with 4–5 years of experience in billing or finance, and demonstrate strong attention to detail, communication, and internal

Qualifications

• Bachelor’s degree or equivalent year of experience (4–5 years).
• Experience in billing/finance or sales coordination is a plus.

Responsibilities

• Lead all invoice related activities, financial tracking, and start work process improvements.
• Create a positive customer experience as it relates to invoicing across sales, parts, service, rental, etc.
• Coordinate internal billing processes and ensure accuracy across departments (sales, parts, service, rental).
• Collaborate with internal partners (e.g., Michigan Cat, MacAllister Machinery, MacAllister Rental) and external vendors (Trimble, Spectra Precision, SitePro, ChrisNik).
• Develop standard work processes for customer invoice templates and common configurations to reduce sales burden.
• Benchmark best practices from Cat Dealers and SITECHs where applicable.
• Physically visit customer storefronts to facilitate purchases and service pickups.

Education

Bachelor’s degree

Finance/Business/Accounting related degree

Job description

This position will be responsible for creating a positive experience by leading all sales coordinating activities as it relates to invoicing, process improvement, and financial tracking for SITECH.

Position Duties/Responsibilities

Primary Responsibilities:

• Lead all invoice related activities, financial tracking, and start work process improvements.
• Create a positive customer experience as it relates to invoicing (timely, organized, accurate, and all encompassing across sales, parts, service, rental, etc.)
• Coordinate internal billing processes such as open/closing work orders, register and claim warranty, trade-in/used equipment, and work closely with internal partners (Michigan Cat, MacAllister Machinery, MacAllister Rental, etc.)
• Coordinate with external vendors (Trimble, Spectra Precision, SitePro, ChrisNik, etc.)
• Uncover opportunities to remove burden from our sales team by creating standard work processes across customer invoice templates, common technology configurations, etc.
• Benchmark and adopt best practices from Cat Dealers and other SITECHs where applicable
• Physically present at customer storefront to help customers purchase storefront items, drop off or pick up service center repairs, etc.
• Completes and processes outside purchase orders and orders parts. Is also responsible for completing Proforma invoices and collecting COD invoices.
• Codes and processes vendor invoices.
• Opens, processes, and closes work orders. Ensures all applicable charges have been entered.
• Processes parts sale and return documents.
• Maintains record keeping for Trimble Trade-In programs.
• Maintains warranty registrations in “My Trimble Protected”.
• Maintains records tracking “Loaner” and rental inventory
• Maintains the reputation of the department and division in terms of professionalism, courtesy, appearance, and customer service.
• Performs other related duties as assigned.

Position Requirements

Required:

• Bachelor’s degree or equivalent year of experience (4 to 5 years)

Preferred:

• Bachelor’s degree in a business-related field (Finance, Business Management, Accounting, etc.)

The duties and responsibilities described here are not a comprehensive list, and the scope of thejobmay change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)