Administrator - SITECH Operations

MacAllister Machinery Co., Inc.; Novi (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

MacAllister Machinery Co Inc. seeks a Sales Coordinator to lead invoicing, financial tracking, and process improvements for SITECH in Novi, Michigan.

You will create a positive customer experience by ensuring timely, accurate invoicing across sales, parts, service and rental, coordinate internal and external billing workflows with partners (Trimble, SitePro, etc.), and manage warranty, proforma, and COD invoices.

Qualifications

• Bachelor’s degree or equivalent year of experience (4 to 5 years).
• Bachelor’s degree in a business-related field (Finance, Business Management, Accounting).
• The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

Responsibilities

• Lead all invoice related activities, financial tracking, and start work process improvements.
• Create a positive customer experience as it relates to invoicing (timely, organized, accurate, and all encompassing across sales, parts, service, rental, etc.).
• Coordinate internal billing processes such as open/closing work orders, register and claim warranty, trade-in/used equipment, etc.
• Coordinate with external vendors (Trimble, Spectra Precision, SitePro, ChrisNik, etc.).
• Uncover opportunities to remove burden from our sales team by creating standard work processes across invoice templates, common tech configurations, etc.

Skills

Invoicing

Financial tracking

Process improvement

Customer service

Vendor coordination

My Trimble Protected

Education

Bachelor’s degree or equivalent (4–5 years)

Bachelor’s degree in business-related field (Finance, Business Management, Accounting)

Job description

Position Summary

This position will be responsible for creating a positive experience by leading all sales coordinating activities as it relates to invoicing, process improvement, and financial tracking for SITECH.

Description

Position Summary

This position will be responsible for creating a positive experience by leading all sales coordinating activities as it relates to invoicing, process improvement, and financial tracking for SITECH.

Position Duties/Responsibilities

Primary Responsibilities:

• Lead all invoice related activities, financial tracking, and start work process improvements.
• Create a positive customer experience as it relates to invoicing (timely, organized, accurate, and all encompassing across sales, parts, service, rental, etc.)
• Coordinate internal billing processes such as open/closing work orders, register and claim warranty, trade-in/used equipment, and work closely with internal partners (Michigan Cat, MacAllister Machinery, MacAllister Rental, etc.)
• Coordinate with external vendors (Trimble, Spectra Precision, SitePro, ChrisNik, etc.)
• Uncover opportunities to remove burden from our sales team by creating standard work processes across customer invoice templates, common technology configurations, etc.
• Benchmark and adopt best practices from Cat Dealers and other SITECHs where applicable
• Physically present at customer storefront to help customers purchase storefront items, drop off or pick up service center repairs, etc.
• Completes and processes outside purchase orders and orders parts. Is also responsible for completing Proforma invoices and collecting COD invoices.
• Codes and processes vendor invoices.
• Opens, processes, and closes work orders. Ensures all applicable charges have been entered.
• Processes parts sale and return documents.
• Maintains record keeping for Trimble Trade-In programs.
• Maintains warranty registrations in “My Trimble Protected”.
• Maintains records tracking “Loaner” and rental inventory
• Maintains the reputation of the department and division in terms of professionalism, courtesy, appearance, and customer service.
• Performs other related duties as assigned.

Required

Position Requirements

• Bachelor’s degree or equivalent year of experience (4 to 5 years)

Preferred

• Bachelor’s degree in a business-related field (Finance, Business Management, Accounting, etc.)

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)