Administrator, Service Center- TForce Freight

TForce Freight; Wallingford (CT); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

TForce Freight is seeking an Administrator for our Service Center in a fast-paced warehouse environment. You will perform general office duties, handle data entry and order processing, and support customer and vendor relationships.

The role requires strong communication, time management, and problem-solving skills. Warehouse familiarity and forklift experience are preferred; effective collaboration with drivers and service center staff is essential.

Qualifications

• General office duties and clerical tasks in a fast-paced environment.
• Strong data entry and accuracy required.
• Effective verbal and written communication and problem solving.
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• Transfer information from order manifest into Edge system.
• Review invoices and match with billing.
• Provide routine clerical support to service center staff.
• Perform general office duties (phone, data entry, filing).
• Prepare reports and presentations.
• Coordinate information for internal distribution.
• Handle ad hoc tasks as needed.
• Provide coverage in other departments during peak periods.
• Assist drivers with customer information and inquiries.

Skills

Data entry

Customer service

Time management

Communication

Education

HS Diploma / GED

Tools

Microsoft Office

Job description

Job Description

Job Title

Administrator, Service Center

Job Summary

This position performs general office duties respective to the supported group, such as data manipulation, planning, auditing, inventory, customer support, operations support, etc. This position works in a fast-paced warehouse environment. The incumbent has an understanding of general warehouse and office procedures. This position has the ability to communicate effectively, solve intermediate level problems, assist with basic research, and demonstrate effective time management skills. This position provides excellent customer service by resolving problems and maintaining ongoing professional relationships with customers and vendors. The candidate performs data entry and order processing, document scanning, shipment routing. This position mainly follows procedures concerning overages, shortages, damages, claims, and the tracing of freight. This position answers customer inquiries, processes paperwork and other tasks as assigned.

Job Responsibilities

• Transfer information from order manifest into Edge system.
• Review invoices.
• Provide routine but varied clerical support to service center staff.
• Performs general office duties, i.e. answering telephone, data entry, filing, etc.
• Prepares reports and presentations.
• Prepares and/or coordinates information for internal use and distribution.
• Performs various ad hoc tasks.
• Provides coverage in other departments, during fluctuations in volume, vacation coverage or leave of absence coverage and as required by business needs.
• Matches inbound freight with billing.
• Records and works overages, shortages, and refusals.
• Documents shorts and hazardous material alerts.
• Assists drivers with customer information.
• Provides assistance to customers.
• Performs dock work and operates a forklift as needed.

Job Requirements

• US citizen or must be authorized to work in the U.S
• HS Diploma, GED, or international equivalent
• Minimum of six-months' office support experience
• Demonstrates ability to handle multiple tasks in a fast-paced environment under supervision with a high attention to detail
• Effective oral/written communication, problem solving, basic research, and time management skills
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Accurate and rapid data entry
• Warehouse experience - Preferred
• Forklift experience - Preferred