Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Hcl-America-Solutions-Inc; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

Hcl-America-Solutions-Inc is seeking an IT Deskside Support Engineer to deliver on-site Windows and server support in healthcare settings. You will be the primary hands-on resolver for clinicians and staff, addressing hardware, OS, and peripheral issues that cannot be fixed remotely.

Responsibilities include IMAC activities, device deployments, imaging, and ensuring uptime and safety in clinical environments, with strict adherence to healthcare security standards and procedures.

Qualifications

• Experience in IT desk-side support in healthcare settings
• Strong hardware/OS troubleshooting skills
• Familiarity with Windows environments and end-user support

Responsibilities

• Onsite Deskside & Field Incident Resolution for clinicians, researchers, and staff
• IMAC: installs, moves, adds, changes; device deployments and onboarding
• Hardware and peripheral support including printers, docking stations, and peripherals
• Data closet activities and adherence to safety, access control, and change procedures

Job description

Career Opportunities: Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services (146483)

Requisition ID146483-Posted09/14/2026

The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care. This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.

Key Responsibilities

1. Onsite Deskside & Field Incident Resolution
   Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
   Provide in person support for clinicians, nurses, researchers, and corporate staff.
   Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
   Troubleshoot and resolve:
   • o Laptop and desktop failures
   • o Boot, OS, driver, and performance issues
   • o Peripheral connectivity and malfunctions
   Ensure minimal downtime for users performing patient care or time critical activities.
   Restore operational capability with speed and accuracy while maintaining safety.
   ______________________________________
2. IMAC & Deployment Services (Install, Move, Add, Change)
   Perform full IMAC lifecycle activities, including:
   • o New device deployments and refreshes
   • o User onboarding and workstation setup
   • o Physical moves and reconfigurations
   • o Device replacements and upgrades
   Coordinate installations with user availability and site access constraints.
   Configure devices as per standards, images, and security baselines.
   Validate post deployment functionality before handover to the user.
   Ensure old or replaced assets are returned, secured, or disposed of correctly.
   ______________________________________
3. Hardware & Peripheral Support
   Provide hands on support for:
   • o Laptops and desktops
   • o Monitors (single/multi display)
   • o Printers (local and network)
   • o Docking stations, keyboards, mice, accessories
   Replace faulty components and coordinate warranty or vendor repairs where required.
   Perform physical inspections to identify early hardware degradation risks.
   Support clinical adjacent equipment where permitted under scope.
   Ensure cleanliness, labeling, cabling discipline, and workstation safety.
   ______________________________________
4. Smart Hands & Data Closet Activities
   Execute smart hands tasks in data closets and site IT rooms, including:
   • o Cable tracing and patching (as instructed)
   • o Power cycling of devices
   • o Equipment, labeling and verification
   • o Physical checks on network and infrastructure devices
   Support remote Infrastructure, Network, or Cloud teams with physical interventions.
   Follow safety, access control, and change awareness procedures strictly.
   Document every smart hands action in the ticket for audit and traceability.

Skill Requirements

1. Onsite Deskside & Field Incident Resolution
   Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
   Provide in person support for clinicians, nurses, researchers, and corporate staff.
   Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
   Troubleshoot and resolve:
   • o Laptop and desktop failures
   • o Boot, OS, driver, and performance issues
   • o Peripheral connectivity and malfunctions
   Ensure minimal downtime for users performing patient care or time critical activities.
   Restore operational capability with speed and accuracy while maintaining safety.
   ______________________________________
2. IMAC & Deployment Services (Install, Move, Add, Change)
   Perform full IMAC lifecycle activities, including:
   • o New device deployments and refreshes
   • o User onboarding and workstation setup
   • o Physical moves and reconfigurations
   • o Device replacements and upgrades
   Coordinate installations with user availability and site access constraints.
   Configure devices as per standards, images, and security baselines.
   Validate post deployment functionality before handover to the user.
   Ensure old or replaced assets are returned, secured, or disposed of correctly.
   ______________________________________
3. Hardware & Peripheral Support
   Provide hands on support for:
   • o Laptops and desktops
   • o Monitors (single/multi display)
   • o Printers (local and network)
   • o Docking stations, keyboards, mice, accessories
   Replace faulty components and coordinate warranty or vendor repairs where required.
   Perform physical inspections to identify early hardware degradation risks.
   Support clinical adjacent equipment where permitted under scope.
   Ensure cleanliness, labeling, cabling discipline, and workstation safety.
   ______________________________________
4. Smart Hands & Data Closet Activities
   Execute smart hands tasks in data closets and site IT rooms, including:
   • o Cable tracing and patching (as instructed)
   • o Power cycling of devices
   • o Equipment, labeling and verification
   • o Physical checks on network and infrastructure devices
   Support remote Infrastructure, Network, or Cloud teams with physical interventions.
   Follow safety, access control, and change awareness procedures strictly.
   Document every smart hands action in the ticket for audit and traceability.

Other Requirements

• Business Hours & Non Business Hours On Call support required
• Onsite incident and request execution quality
• Physical device availability and readiness
• Accurate asset tracking and lifecycle updates
• Safe handling of equipment in clinical environments
• Timely resolution of issues escalated from Service Desk
• Clear communication with users, Service Desk, and resolver teams