Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCL Technologies Limited; Delaware; On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Paid time off and holidays

Job summary

HCL Technologies Limited is seeking an IT Deskside Support Engineer to deliver hands-on, onsite technical support in healthcare facilities in Delaware. The role ensures device reliability, patient safety, and uninterrupted clinical operations by resolving hardware, OS, and peripheral issues and by performing IMAC deployments with strict adherence to safety and security standards.

The candidate will work closely with Service Desk, Infrastructure, Network, Security, and Application teams,

Qualifications

• Experience with Windows desktops and laptops
• Familiarity with ITSM tools (ServiceNow)
• Strong communication and documentation skills
• Ability to work onsite in clinical environments

Responsibilities

• Onsite Deskside & Field Incident Resolution: act as primary onsite resolver for incidents escalated by the Service Desk; provide in-person support for clinicians, researchers, and staff; resolve hardware/OS issues that cannot be remediated remotely.
• IMAC & Deployment Services: perform full IMAC lifecycle activities including new device deployments and refreshes; coordinate installations; configure devices per standards and security baselines; ensure proper handover and asset disposition.
• Hardware & Peripheral Support: support laptops/desktops, monitors, printers, docking stations; replace faulty components; ensure cleanliness, labeling, and workstation safety.
• Smart Hands & Data Closet Activities: execute hands-on tasks in data closets; support remote infrastructure teams with physical interventions; document actions in ticketing system.

Skills

Windows desktops

Peripheral devices

Basic networking

Remote support tools

ServiceNow

Tools

ServiceNow

Job description

Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services United States Job Description Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Others, Delaware

Job Summary

The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ensure device reliability, end user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care. This position is a critical extension of healthcare IT operations, bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.

Key Responsibilities

1. Onsite Deskside & Field Incident Resolution
   • Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
   • Provide in person support for clinicians, nurses, researchers, and corporate staff.
   • Resolve hardware, OS, and peripheral issues that cannot be remediated remotely.
   • Troubleshoot and resolve:
     • Laptop and desktop failures
     • Boot, OS, driver, and performance issues
     • Peripheral connectivity and malfunctions
   • Ensure minimal downtime for users performing patient care or time critical activities.
   • Restore operational capability with speed and accuracy while maintaining safety.
2. IMAC & Deployment Services (Install, Move, Add, Change)
   • Perform full IMAC lifecycle activities, including:
     • New device deployments and refreshes
     • User onboarding and workstation setup
     • Physical moves and reconfigurations
     • Device replacements and upgrades
   • Coordinate installations with user availability and site access constraints.
   • Configure devices as per standards, images, and security baselines.
   • Validate post deployment functionality before handover to the user.
   • Ensure old or replaced assets are returned, secured, or disposed of correctly.
3. Hardware & Peripheral Support
   • Provide hands on support for:
     • Laptops and desktops
     • Monitors (single/multi display)
     • Printers (local and network)
     • Docking stations, keyboards, mice, accessories
   • Replace faulty components and coordinate warranty or vendor repairs where required.
   • Perform physical inspections to identify early hardware degradation risks.
   • Support clinical adjacent equipment where permitted under scope.
   • Ensure cleanliness, labeling, cabling discipline, and workstation safety.
4. Smart Hands & Data Closet Activities
   • Execute smart hands tasks in data closets and site IT rooms, including:
     • Cable tracing and patching (as instructed)
     • Power cycling of devices
     • Equipment, labeling and verification
     • Physical checks on network and infrastructure devices
   • Support remote Infrastructure, Network, or Cloud teams with physical interventions.
   • Follow safety, access control, and change awareness procedures strictly.
   • Document every smart hands action in the ticket for audit and traceability.
5. Healthcare Environment Sensitivity & Compliance
   • Operate with full awareness of healthcare sensitivity:
     • Patient safety
     • Infection control zones
     • Clinical workflow disruptions
   • Follow hospital and clinic access protocols at all times.
   • Ensure devices and tools do not interfere with medical equipment.
   • Respect privacy, confidentiality, and data security requirements.
   • Escalate immediately if any activity may pose operational or safety risk.
6. ServiceNow & Asset Management Discipline
   • Accurately update ServiceNow tickets with:
     • Actions performed onsite
     • Parts replaced
     • User confirmations
     • Follow up requirements
   • Maintain accurate asset records including:
     • Device assignment
     • Location changes

Skill Requirements

Technical Skills

• Strong hands on experience with:
  • Windows desktops and laptops
  • Common peripherals and printers
  • Basic networking concepts
  • Remote support coordination tools
• Familiarity with ITSM tools (preferably ServiceNow).

Behavioral & Operational Skills

• High attention to detail and documentation discipline.
• Ability to work independently onsite with accountability.
• Strong communication and interpersonal skills.
• Ability to function under pressure in clinical environments.
• Strong sense of ownership and reliability.

Additional Expectations

• Ability to lift and move IT equipment safely.
• Willingness to travel within assigned field region.
• Flexibility for after hours or emergency support when required.
• Adherence to organizational security and safety policies.

Other Requirements

The IT Deskside Support Engineer is fully accountable for:

• Business Hours & Non Business Hours On Call support required
• Onsite incident and request execution quality
• Physical device availability and readiness
• Accurate asset tracking and lifecycle updates
• Safe handling of equipment in clinical environments
• Timely resolution of issues escalated from Service Desk
• Clear communication with users, Service Desk, and resolver teams

Maximum Salary (US): 65000 Minimum Salary (US): 54000

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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