Administrator, Desktop Systems

LMC Le Moyne College; United States; On-site; USD 35,128 - 37,195; Full time

Benefits offered by this job

403(b) Retirement contribution – 9.5% Employer match

Generous tuition coverage

Health insurance options

12 paid holidays

Generous time off package

Job summary

LMC Le Moyne College is looking for a Desktop Systems Administrator to effectively manage personal and mobile computing devices, ensuring timely updates and overall support across various systems. The role will also include supervising student staff and advancing the college's mission.

The ideal candidate has prior supervisory experience, strong technical skills in Windows and Apple systems, and a commitment to serving the college community. The position offers health insurance options, a retirement contribution, and generous time-off packages.

Qualifications

• 1–3 years of relevant experience supporting desktop, software, and mobile computing systems.
• Successful prior supervisory and/or team leadership experience in a professional work environment.
• Familiarity with ITIL or related service-management practices.

Responsibilities

• Lead lifecycle management of computing devices including OS imaging and deployment.
• Ensure timely distribution of software updates and security patches.
• Evaluate and recommend devices and software to satisfy requirements.

Skills

Microsoft Windows11

Active Directory

Group Policy

SCCM

Jamf

Adobe Creative Cloud

GSuite

Incident Management

Communication Skills

Education

Bachelor’s degree or equivalent

Tools

VMware Horizon View

AppsAnywhere

Job description

Position Summary

The Desktop Systems Administrator is responsible and accountable for the effective lifecycle management of Le Moyne’s personal and mobile computing devices, and academic software. This includes processes and technologies associated with acquisition, inventory and asset management, imaging and installation, configuration, maintenance, renewal and disposal of computing devices and software. The Desktop Administrator supervises and coordinates the activities of student employees who support the lifecycle management activities. The role actively advances and promotes Le Moyne’s mission and Catholic and Jesuit identity.

Principal Duties and Essential Functions

Desktop Administration

• Actively lead the lifecycle management of Le Moyne’s personal and mobile computing devices, including device acquisition, creation of OS images, and deployment of baseline system configuration for Windows, Apple macOS, Google Chromebook, and Apple iOS devices.
• Ensure timely and consistent distribution of software updates and security patches in accordance with departmental standards.
• Identify, utilize and maintain methods and technologies to promote efficient device and software configuration management.
• Effectively integrate third‑party hardware (e.g., printers, scanners, copiers) into Le Moyne’s personal and mobile computing environment.
• Establish and document best practices for the technical support of computing and mobile devices.
• Evaluate and recommend devices and software to satisfy specified requirements.
• Serve as a consultant regarding questions involving system installation, configuration, and maintenance.

Application Administration

• Actively lead the end‑to‑end lifecycle management of Le Moyne’s academic software, including evaluation, testing, virtualization, distribution, and support across Windows, Apple macOS, Google Chromebook, and Apple iOS devices.
• Utilize established tools to manage the virtualization and distribution of assigned applications.
• Audit the application portfolio regularly to identify under‑utilized software for removal and monitor applications for software updates.
• Establish documentation surrounding application management and practices.
• Serve as a consultant regarding questions involving software installation, configuration, and maintenance.

Student Management

• Serve as the primary professional staff member responsible for hiring, training, mentoring, and supervising approximately ten student staff.
• Assist in developing a comprehensive training program to educate Systems and Network Services student staff.
• Approve timesheets and absences for direct reports using the established systems.
• Schedule appropriate student staffing to support the SNS team needs.

General Duties

• Apply principles and practices that promote the confidentiality, integrity, and availability of Le Moyne’s information and technology services.
• Support the resolution of technology issues and ensure that assigned incidents and requests are responded to and resolved in accordance with established standards.
• Collaborate on the maintenance and renewal of systems and software configuration management tools.
• Collaborate with other IT staff and the Le Moyne community on assigned projects.
• Communicate effectively in visual, oral, and written form with key constituencies.
• Maintain a constituent‑centric approach at all times and demonstrate professionalism in contacts with others.
• Engage in on‑call and weekend support as required.

Qualifications

• Bachelor’s degree or equivalent academic preparation from a regionally accredited college.
• 1–3 years of relevant experience supporting desktop, software, and mobile computing systems.
• Successful prior supervisory and/or team leadership experience in a professional work environment.
• Proficiency in Microsoft Windows11, Active Directory, Group Policy, Windows registry, and Windows File and Print Services.
• Working experience with Windows Server operating systems.
• Proficiency in GSuite, Microsoft Office, Adobe Creative Cloud, and similar productivity tools.
• Experience with application distribution and virtualization platforms such as AppsAnywhere (or similar) to provide software access.
• Hands‑on experience configuring SCCM (or similar configuration management tool) to build, deploy, and manage PC images.
• Hands‑on experience with Jamf (or similar configuration management tool) to build, deploy, and manage macOS images.
• Experience supporting virtual desktop technologies.
• Familiarity with ITIL (or related) service‑management practices including incident, problem, configuration, and change management.
• Superior commitment to serving others with empathy, timeliness, accuracy, thoroughness, and professionalism.
• Creative and critical thinker with an open and collaborative style that engenders trust from the college community.
• Outstanding interpersonal and communication skills; works effectively with a wide range of constituencies in a diverse community.
• Self‑motivated and proactive; works effectively with limited oversight and direction; attentive to detail; organized; ably manages resources, constituencies, projects of varying size, and multiple and competing priorities and deadlines.
• Familiarity with the academic and administrative functions of a college is desirable.

Technical Environment

• Windows11, Active Directory, Group Policy, Windows Registry, Windows File and Print.
• Apple macOS and iOS.
• VMware Horizon View, vCenter.
• Google GSuite for EDU, ChromeOS.
• Microsoft SCCM, InTune.
• Microsoft Office, Adobe Creative Suite.
• AppsAnywhere Desktop, Firewall, Anti‑Malware.
• PowerShell.

Benefits

• 403(b) Retirement contribution – 9.5% Employer match.
• Generous tuition coverage.
• Health insurance options – Medical, Dental, Vision, Flexible Spending Accounts.
• Health Savings Accounts – partially Employer funded.
• Basic Life & AD&D Insurance – Employer paid.
• Short and Long Term Disability Insurance – Employer paid.
• Supplemental Life & AD&D Insurance.
• Voluntary benefits – Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, etc.
• 12 paid holidays.
• Generous time off package.

Pay Range

$25.50–$27.00 per hour.

Equal Employment Opportunity Statement

Le Moyne College prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time.