Administrative Team Lead & Training Specialist

Sedona Staffing Services; Dubuque (IA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Sedona Staffing Services in Dubuque, IA is seeking an Administrative Lead who will serve as a hands-on member of the team and the primary leader for training and developing administrative staff across all offices.

The role oversees training programs, scheduling, and policy implementation while maintaining a professional, collaborative environment. A degree or equivalent experience and at least three years in administration/supervision are required.

Qualifications

• Associate’s or Bachelor’s degree in a related field, or equivalent professional experience.
• Minimum of three years of administrative, supervisory, or managerial experience.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Lead, train, mentor, and supervise Administrative Assistant team members across all locations.
• Work full-time as an active member of the administrative team.
• Prepare and distribute the weekly administrative staff schedule.
• Create, maintain, and update a comprehensive Administrative Assistant training guide.
• Assist in developing, implementing, and maintaining administrative policies and procedures.
• Build and maintain strong working relationships with referring physicians and their staff to support appointment coordination and patient care.
• Develop and facilitate customer service training programs for administrative personnel.
• Train and support staff in conducting patient financial treatment consultations.
• Collaborate with the Practice Administrator to assess training effectiveness and support special projects and operational initiatives.
• Maintain proficiency in administrative and practice management software, including WINOMS, Patient Manager, PBHS referral systems, and third-party financing programs.
• Promote positive working relationships and address workplace challenges in a constructive and solution-focused manner.
• Identify problems, recommend solutions, and actively participate in resolving issues.
• Deliver consistently high-quality customer service aligned with the organization’s mission and values.
• Protect the confidentiality of patient, physician, referring physician, employee, and visitor information.

Skills

Leadership

Communication

Training

Organizational skills

Problem solving

Interpersonal skills

Education

Associate’s or Bachelor’s degree in related field

3+ years administrative supervisory experience

Tools

WINOMS

Patient Manager

PBHS referral systems

Microsoft Word/Excel

Job description

Sedona Staffing Services in Dubuque, IA is seeking an Administrative Lead who will serve as a hands-on member of the team and the primary leader for training and developing administrative staff across all offices.

The role oversees training programs, scheduling, and policy implementation while maintaining a professional, collaborative environment. A degree or equivalent experience and at least three years in administration/supervision are required.