Administrative Support Technician

United States Courts; Cape Girardeau (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO

11 Paid Holidays

Public Service Loan Forgiveness

Health insurance

TSP with employer match

Long-term care insurance

FSA

Employee assistance

Work-life services

Online Judiciary University

Job summary

United States Courts in the U.S. Probation Office, Eastern District of Missouri, seeks an Administrative Support Technician. This entry-level role provides clerical support to the Probation Office’s team in accordance with internal procedures and policies. The incumbent assists more experienced staff by providing clerical and administrative support.

This role will be stationed in the St. Louis, MO or Cape Girardeau, Missouri office. Multiple positions may be filled from this announcement.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Excellent communication and organization skills.
• Strong writing, analytical and decision-making abilities.
• Proficiency with office procedures and standard software.

Responsibilities

• Format, edit, and produce reports quickly.
• Receptionist duties; answer calls and greet visitors.
• Prepare summons and essential documents for cases.
• Enter case data into PACTS and related databases.
• Run record checks through REJIS, MULES, NCIC and other systems.
• Process mail and participate in training programs.
• Maintain case tracking and assist with investigations.

Skills

Communication

Organization

Writing

Analytical thinking

Decision making

MS Office

Education

High school diploma

Bachelor's preferred

Tools

PACTS

eDesignate

REJIS

MULES

NCIC

PDIM

Job description

Job Details for Administrative Support Technician

Court Name/Organization Missouri Eastern District Court

Overview of the Position The U.S. Probation Office for the Eastern District of Missouri is accepting applications for the position of an Administrative Support Technician. This is an entry level position that provides clerical support to the U.S. Probation Office’s team in accordance with approved internal procedures and policies. The incumbent assists more experienced staff by providing clerical and administrative support. This role will be stationed in the St. Louis, MO or Cape Girardeau, Missouri office. Multiple positions may be filled from this announcement.

• Formats, types, and edits reports developed by officer, often within a short time period
• Receptionist duties, answer and screens telephone calls and greet visitors. Answer routine questions, direct persons reporting from prison, court or to appropriate programs based upon knowledge of officers.
• Docket reports in CM-ECF developed by officers, often within a short time period. Reports include presentence reports, violation reports, petition for warrants/summons reports and modifications for the court. Independently, or with directions of officers prepare summons or essential documents pertaining to case files.
• Enter supervision case file and statistical data into PACTS database. Receive and transfer case files from other districts. Conducts criminal record checks through local or national law enforcement systems by accessing REJIS, MULES, and NCIC. Retrieve State (OPII) records through state database. Process police reports through St. Louis County and St. Louis City databases.
• Initiates verification forms from PACTS (PSX) database. Enter chronological records in supervision/investigation case file from information provided by the officer. Scan monthly reports and case materials into PACTS (PDIM) database.
• Submit case file materials through eDesignate and USSC database
• Enter demographics into PACTS database to generate collateral investigation
• Processing incoming/outgoing mail
• Participates in and contributes to ongoing functional training programs
• Responsible for running record checks through local and national databases, gathering documentation (arrest reports, charging documents, judgements, and dismissals), compiling criminal histories/profiles, and conducting additional investigative work, to provide a written summary to requesting districts in accordance with established time frames.
• Other duties as assigned

Qualifications

Applicants must be a high school graduate or equivalent. Bachelor’s degree is preferred. Must have excellent communication and organization skills and able to work independently. Strong writing, analytical and decision- making skills are required. Knowledge and skills in use of personal computers and software applications to prepare reports and correspondence is required. Applicants must have thorough knowledge of office procedures, practices, processes, and telephone etiquette. Ability to organize work in conjunction with interruptions and distractions to meet recurring deadlines and maintain tracking systems related to cases. Experience with the criminal justice system is a plus.

Applicants should have clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation. Such experience is commonly encountered in law firms, legal counsel offices, banking andcredit firms, educational institutions, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or human resources/payroll operations.

Employee Benefits

Judiciary employees serve under excepted appointment (not civil service). The Federal benefits package includes:

• Generous Paid Time Off Program
• 11 Paid Holidays
• Public Service Loan Forgiveness
• Group Health, Dental, Vision and Life Insurance
• Defined Contribution Plan (TSP) with Employer Match
• Long‐Term Care Insurance
• Health and Dependent Flexible Spending Accounts
• Employee Assistance Program
• Work Life Services
• Virtual Judiciary Online University

All applicants considered for the position will be required to undergo a background investigation which includes an FBI fingerprint check, as the position involves handling of confidential or highly sensitive information. The selectee may be appointed provisionally, and retention will depend upon favorable suitability determination of the background investigation.

The Probation Office provides reasonable accommodation to applicants with disabilities.

The federal Judiciary is an Equal Employment Opportunity employer.