Administrative Support Specialist - Mental Health Clinic

PHOENIX RISING BEHAVIORAL HEALTHCARE AND RECOVERY INC; Canton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

PHOENIX RISING BEHAVIORAL HEALTHCARE AND RECOVERY INC is seeking a dependable Support Staff member in Canton, OH. The role supports front-desk operations, greets clients, answers phones, and assists with scheduling and administrative tasks in a clinical setting.

The position requires a high school diploma or 1–3 years of clerical experience, strong interpersonal skills, and the ability to maintain confidentiality under HIPAA guidelines. Wage is negotiable and full-time hours are 40 per week.

Qualifications

• Minimum of high school diploma or one to three years of clerical experience.
• Strong interpersonal and written/verbal communication skills.
• Ability to maintain confidentiality and HIPAA compliance.
• Proven ability to multi-task and work under pressure.

Responsibilities

• Greet individuals as they come to the agency.
• Check-In clients and visitors per agency procedures.
• Answer phones and direct calls to the appropriate person.
• Notify clinical staff of the arrival of their next appointment.
• Identify and collect paperwork updates from clients; ensure forms are completed.
• Collect co-pays and advise on balances due.
• Handle petty cash and financial errands as needed.
• Obtain information for initial diagnostic assessments and schedule appointments.
• Schedule next appointments for psychiatrists and others as needed.
• Open/close the office and maintain filing and forms availability.
• Track statistics and report to Quality Improvement Director/CEO.
• Ensure HIPAA compliance in daily operations.
• Perform other clerical duties as assigned.

Skills

Greet individuals

Check-In clients

Answer phones

Notify clinical staff

Collect co-pays

HIPAA knowledge

Organizational skills

Discretion with confidential info

Multi-tasking

Computer literacy

Education

High school diploma

Clerical experience (1-3 years)

Tools

Office software

Phone system familiarity

Job description

PHOENIX RISING BEHAVIORAL HEALTHCARE AND RECOVERY INC is seeking a dependable Support Staff member in Canton, OH. The role supports front-desk operations, greets clients, answers phones, and assists with scheduling and administrative tasks in a clinical setting.

The position requires a high school diploma or 1–3 years of clerical experience, strong interpersonal skills, and the ability to maintain confidentiality under HIPAA guidelines. Wage is negotiable and full-time hours are 40 per week.