Administrative Support Specialist

Diversatek; Milwaukee (WI); On-site; USD 25,000 - 30,000; Full time

Job summary

Diversatek presents an exciting entry level opportunity in the GI medical device division, Diversatek Healthcare, based in Milwaukee, WI. You will support hospitals and surgery centers nationwide, working closely with sales, tech support, accounting, and order fulfillment teams in person.

The role emphasizes multi-tasking, accuracy, and strong customer service, with collaboration across departments to ensure customer needs are met and inquiries are resolved efficiently.

Qualifications

• Must be able to multi-task in a fast-paced environment.
• Strong attention to detail and data accuracy.
• Excellent customer service and communication skills.
• Ability to retain product knowledge and apply it to inquiries.

Responsibilities

• Collaborate with Sales to handle daily customer requests.
• Communicate with customers by phone and email about product specs, pricing, and availability.
• Manage product returns, shipping, and order status inquiries nationwide.
• Process orders accurately and promptly in a fast-paced setting.
• Provide troubleshooting assistance and direct issues to the right team when needed.
• Coordinate with Accounting to resolve invoicing issues.
• Perform additional administrative duties as required.

Skills

Multi-tasking

Attention to detail

Accurate data entry

Customer service

Product knowledge

Problem solving

Documentation

Communication

Independent troubleshooting

Education

Associate's degree preferred

Job description

• Base Pay $18.00 - $22.00 / Hour
• Employee Type Full Time

Description
Diversatek presents an exciting entry level opportunity to join our growing GI medical device and diagnostic division, Diversatek Healthcare, based in Milwaukee, WI. As a part of our team, you will provide crucial support to hospitals and surgery centers across the nation. In this role, close collaboration with the sales, tech support, accounting, and order fulfillment teams is essential to guarantee the satisfaction of our accounts' needs and expectations. This is an in-person position.

Responsibilities

• Collaborate closely with the Sales Team to address daily customer requests.
• Communicate effectively with customers through phone and email, offering knowledgeable responses to inquiries related to product specifications, pricing, and availability.
• Engage with hospitals and surgery centers across the nation to efficiently manage product returns, shipping, and order status inquiries.
• Process orders in a fast-paced environment, ensuring accuracy and timeliness.
• Provide troubleshooting support to customers, assisting in resolving product or transaction issues and directing them to the appropriate personnel when necessary.
• Work in tandem with the Accounting department to resolve invoicing issues.
• Undertake additional administrative duties, as required

Ideal Skills

• Multi-tasking: Proficient in handling multiple responsibilities concurrently
• Attention to Detail: Meticulous in ensuring accuracy and precision in tasks
• Accurate Data Entry: Demonstrates precision in entering and managing data
• Customer Service: Committed to delivering excellent service and timely addressing customer needs
• Product Knowledge Retention: Capable of retaining and applying comprehensive product knowledge
• Problem Solving: Adept at analyzing situations and implementing effective solutions
• Documentation Skills: Proficient in maintaining organized and thorough documentation
• Strong Communication Skills: Effective verbal and written communication abilities.
• Independent Troubleshooting: Capable of identifying and resolving issues independently

Qualifications

• Associate's degree preferred, but not required
• Adaptability: Ability to thrive in a fast-paced environment and quickly grasp products, procedures, and sales processes
• Positive and Professional Attitude: Approach tasks with a constructive mindset and exhibit professionalism with excellent communication skills
• Accuracy in Multi-tasking: Proven ability to maintain accuracy while handling multiple tasks simultaneously with frequent interruptions
• Team Collaboration: Demonstrated experience in effective collaboration within your department and across various departments
• Customer Empathy: Exhibit empathy towards customers and a keen understanding of their needs.
• Successful Multi-tasking: Proven track record of successfully managing multiple tasks concurrently.