Intake Specialist

ROM Technologies, Inc.; Clearwater (FL); On-site; USD 27,552 - 31,684; Full time

Job summary

ROM Technologies, Inc. in Clearwater, FL is seeking a Healthcare Order Entry Specialist for accurate processing of orders related to orthopedic, cardiac, and DME services.

This is an excellent opportunity for individuals starting a career in healthcare administration. Candidates should be detail-oriented, organized, and eager to learn about healthcare systems and documentation requirements.

Qualifications

• Ability to learn healthcare systems and documentation requirements.
• Prior healthcare or administrative experience is helpful but not required.
• Basic computer skills and familiarity with Microsoft Office.

Responsibilities

• Accurately sort and enter physician orders into healthcare systems.
• Review orders to ensure completeness.
• Assist with updating or escalating orders based on requests.
• Maintain accurate electronic patient and order records.

Skills

Organizational skills

Data entry skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details

Job Location: Clearwater, FL 33759
Salary Range: $20.00 - $23.00 Hourly

Job Summary

The Healthcare Order Entry Specialist supports the accurate and timely processing of orders related to orthopedic, cardiac, and durable medical equipment DME services. This role is ideal for an individual starting a career in healthcare administration who is detail oriented, organized, and eager to learn healthcare systems, documentation requirements, and payer guidelines.

Key Responsibilities

• Accurately sort and enter physician orders for orthopedic, cardiac, and DME services into designated healthcare systems.
• Review orders to ensure completeness, including patient demographics, physician documentation, diagnosis codes, and service details.
• Verify required documentation such as prescriptions, clinical notes, and referrals prior to order processing.
• Assist with updating, correcting, or escalating orders based on provider or internal requests.
• Communicate with internal teams, including clinical staff, billing, intake, inside sales, pre authorization, and scheduling, to resolve order issues.
• Respond to basic inquiries regarding order status and documentation requirements.
• Maintain accurate and organized electronic patient and order records in compliance with company policies.
• Follow HIPAA guidelines and maintain patient confidentiality at all times.
• Support department workflows with general administrative tasks as assigned.

Cross Functional Collaboration

Serve as the intake liaison for:

• Orthopedic clinics and post operative teams.
• DME vendors, fulfillment teams, and authorization units.
• Cardiology departments, rehabilitation programs, and hospital partners.

Partner with billing and authorizations to reduce denial rates and improve documentation quality.

Escalate urgent issues, incomplete orders, or impending timely filing deadlines.

Required Qualifications

• High school diploma or equivalent.
• Prior healthcare or administrative experience is helpful but not required.
• Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn healthcare systems, terminology, and documentation requirements.
• Strong attention to detail and accuracy.

Preferred, Not Required

• Exposure to healthcare, medical offices, DME, or insurance environments.
• Familiarity with medical terminology, especially orthopedic or cardiac terms.
• Interest in healthcare administration, intake, or revenue cycle functions.

Skills and Competencies

• Strong organizational and data entry skills.
• Clear written and verbal communication skills.
• Ability to follow standardized processes and instructions.
• Willingness to learn healthcare regulations and payer requirements.
• Dependable, professional, and team oriented.

Work Environment

• In office.
• Standard business hours.

Key Competencies

• High attention to detail and accuracy.
• Ability to manage numerous time sensitive tasks.
• Strong understanding of payer rules and documentation standards.
• Customer service focus for patients, providers, and internal partners.
• Proven ability to lead, motivate, and develop teams.